Flex Manager


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Financial Problem Solver

Financial Problem Solver

Work Experience

Senior Business Systems Analyst
Starbucks EMEA Coffee BV
August 2010 - present
Amsterdam, Netherlands – August 1, 2010 to present
• Documented and resolved over 92 IT (Oracle & Vertex) issues for the EMEA Tax & Customs department
• Lead the project re-launch intrastate processing to improve compliance and data integrity.
• Expanded systems solutions into accounts payable (resolving 3-way matching issues) and general ledger (improved accrual capturing process)
EMEA Financial Shared Services Manager
Boeing International Corporation
$70B aerospace company November 2006-August 2010
Amsterdam, Netherlands – August 1, 2007 to July 31, 2010
Brussels, Belgium - November 15, 2006 to August 1, 2007
• Conducted internal audit assessments for 25 sites throughout Europe, Middle East, and Africa. Recommended centralizing financial transactions based on audit findings.
• Lead the project to select site, design process model, and set up two financial shared service centers: one in Amsterdam for the EMEA region, the other in Hong Kong for the Asia/Pacific region.
• Consolidated 15+ banking partnerships into 2. Transitioned offices from paper check writing to electronic funds transfer solutions.
• Lead a team of 9 Specialists in transitioning financial activities from over 36 sites to the new shared services center with 9000 transactions per month.
• Coordinated the requirements gathering, testing, and implementation of payables imaging/workflow systems and banking platforms.
• Coordinate requirements gathering, user acceptance testing, and transition of financial transactions to new ERP system (Oracle).
• Created systems and procedures to ensure compliance with USGAAP, SOX, and local country financial statutes.
• Created KPI’s and service level agreements. Reached 4 sigma in 3 months on payment recording accuracy. Currently running at 6 sigma levels.
Electrolux Home Projects
$10B consumer products company February 2003 -November 2006
Brussels, Belgium
• Set up a financial shared service center in Krakow, Poland with 200+ FTE’s, enabling $2M in labor savings per year.
• Designed payables and receivables process models, KPI’s and service level agreements.
• Supervised 9 week on site job shadowing in 15 European countries.
• Lead transition of accounts payable transactions to the new center on a common ERP platform (JDEdwards) and establishing standardized desk top procedures.
Illinois, USA (reporting into Group Treasury)
• Lead a team of 21 Specialists (1 manager, 2 analysts, and 18 Specialists) in credit, collections, accounts payable, and account receivable transactions for floor care Americas division.
• Improved receivables and payables by reengineering business processes, negotiating settlements and terms, implementing ERP, EDI, and EFT automations and controls
• Established a global credit management network and participated in developing an automated credit risk/reward scoring tool
• Develop and implement corporate financial operations policies, procedures, and portfolio risk assessments.
• Re-organized and re-aligned department eliminating 4 positions and introducing industry-leading processes and performance indicators.
• Facilitated customer and vendor meetings, participating in financial results calls, implementing best practices and resolving financial discrepancies and compliance issues.
• Reduced order to cash by 15 days by centralizing credit decisions and implementing automated controls.
• Implemented direct to consumer financial controls and processes
Revenue Management Manager
Sunbeam Products
$6B consumer product company May 1999 -February 2003
Florida, USA
• Lead team of 12 (2 supervisors, 10 analysts) in a financial operations turnaround team to address sales finance performance, and systems infrastructure and controls issues.
• Responsible for trade receivables deduction resolution and root cause analysis, credit/collection activities, receivables analysis and reporting, sales/customer financial support, vendor compliance initiatives, and return/unsaleables authorizations and processing.
• Improve receivable condition by reengineering business processes, negotiating settlements and terms, implementing ERP, EDI, and EFT controls, and leading cross-functional teams to identify and correct root causes of invoicing & payment issues.
• Take lead in Six Sigma process improvement projects.
• Lead cross-functional teams resolving $4M in compliance chargebacks. Cut G&A expense by $600k, headcount by 14, DSO by 15 days, and order to cash by 53 days.
Project Manager
American Express Company
$40B consumer finance company May 1989 - May 1999
Utah USA
Florida USA
• Credit Operations leader providing credit card loyalty program call center and back office project management, reengineering, and issue resolution for 4 Latin American operating centers (300 FTE).
• Provide credit analyses and underwriting for new program features and business partner acquisitions.
• Lead $10M credit card loyalty platform implementation (supervising 30 FTE) for Venezuelan bank (CorpBanca).
• Launched 11 new partners creating procedures, call center scripts and back office financial controls. Implemented voice response system and “data streaming” technology saving $500,000.
• Resolved $1M in partner payment discrepancies and file transfer issues.


MBA International Business
University of Miami Miami, Florida USA 1997
B.S. in International Finance
Westminster College Salt Lake City, Utah USA 1993


Six Sigma Greenbelt
Process management
Team leading




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