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Programme Manager/Project Manager

Programme Manager/Project Manager

Work Experience

2000-2002 Consultant UK
° Public Speaker
° Develop and run seminars in:
° Leadership Development
° Team Development
° Project Management

° Project Manager – Coutts Bank, London UK
° Manage CRM project using Prince2.
° Run workshops to elicit user requirements.
° Create work breakdown structure.
° Define resources and manage.
° Manage issues and risks.
° Translated project scoping and technical issues into executable project plans and budgets.

° Consultant - Elmcrest plc, London, UK
° Create marketing strategy and infrastructure.
° Define support level agreements (SLAs).
° Create support infrastructure.


1995 – 2000 Managing Director - IT Integration Solutions.
Lianne established IT Integration Solutions in 1995 to:
° Create innovative and technically excellent software solutions to maximise business productivity, competitiveness and market flexibility.
° Service customers with a team of people with skills to understand diverse business requirements.
° Partner customers in producing software that delivers measurable business advantage.

Focus:
· Strategic
o Plan the business direction, service, technical, financial and culture.
o Set and review objectives.
o Identify and manage business risks.
· Customers
o Build strategic partnerships to support customer in short and long term strategies for maximising customers productivity by making them more efficient and effective.
o Ensure the highest quality of customer service.
o Build and maintain rapport with customers
· HR
o Formulate policy to attract and retain staff.
o Implement HR structures.
o Build a mentoring/personal development relationship with all staff.
· Service Delivery
o Review and implement best practice techniques.
o Manage projects
· Sales and marketing
o Identify and develop new business opportunities.
o Attend networking functions.
o Deliver presentations at industry functions.

With a team of 15 Lianne has built successful relationships with the following companies, designing and developing customised software and implementing development procedures.
ABN AmroAMPBoeing BarclaysBaxter PharmaceuticalsColonial State BankCSC Deutsche BankDuPont AustraliaGreenwood ChallonerHillross Financial ServicesMicrosoft National RailNovartis Pharmaceuticals Pepsico Restaurants AustraliaRAMS Home LoansRockwell TNT AutomotiveTricon Restaurants

CSC - 1994
Built relationships with various clients and made recommendations for developing solutions. Liaised with clients throughout the development cycle to ensure requirements and expectations were met.

Deutsche Bank – 1989 –1993
Beginning in a supporting role Lianne identified an opportunity to save fund management staff time by developing software to calculate fund performance/allocation figures. This grew to full time analysis and programming of various applications. Technologies – Unix, Xenix, DOS, Paradox, Access, Lotus, Excel.

Positions held during 1987-1989
Lianne has held various positions in requirements analysis, programming, customer management, business analysis, support and leadership roles in the IT industry for companies such as Microsoft, AMP, KPMG, P&O Containers, FAI Computing, Reward Management, and ANZ Trustees.



Education

Tauranga College - Business Studies (Honours)
Microsoft Certified Professional
NLP Practitioner
DiSC Accredited

Skills

DOS
Windows 3.11/95/98/
NT
Unix/Xenix
Programming Desktop Applications
Amipro, Freelance, Lotus 123
WordPerfect
Excel/Acess/Word Office 4.3 95 97 2000
Word Basic, VBAProgramming
Visual Basic 3/4/5/6
Visual Basic for Applications 97 / 2000
Paradox Application LanguageC, Turbo PascalDelphi
SQL SERVER 6.5/7
SQL
OLAP
Oracle
Dbase
Paradox
Crystal Reports
Microsoft Project
Visual Source Safe
Visio
HTML

Lianne is a Microsoft Certified Professional in Word, Excel and Access and is familiar with Prince2, SSADM, Microsoft Solution Framework, ITIL, Normalisation, Use Case, RAD, Timeboxing, UML.



Languages

English

Other

Lianne is a successful corporate manager and leader through using skills in:

· Client management - Leadership in the establishment of strong, long-term business partnerships in the information technology industry. Liaison at board level. Build rapport with clients and liaise with clients throughout the development cycle to ensure requirements and expectations are met.
· Sales and Marketing - Preparation and delivery of project proposals and training presentations to users, as well as extensive experience in provision of advice, high quality customer service and technology support to users.
· Business Analysis - Analysis and documenting of business processes and commercial operations. Review of technology policies and guidelines. Capture of user specific requirements. Identification of technology gaps and productivity issues. Implementation of general business improvement strategies.
· Software Design - Design technical architecture. Formulation of best practice technological solutions.
· Team Management – Attract and retain high performers. Build and maintain high performing teams.
· Project Management - leading and coordinating a team of analysts and programmers in the delivery of applications development/modification projects. Translation of project scoping and technical issues into executable project plans, costing and resourcing, technological skill and HR management, product testing, user training and documentation, quality management. Uses methodologies based on ITIL, Prince2, SSADM, MSF.
· Infrastructure - Innovation in creating and documenting high quality project management procedures including methodologies, design approaches, cutting edge applications and product research. Definition of SLAs and implementation of support services.


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