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Interim IT Director/Manager

Interim IT Director/Manager

Work Experience

An experienced Senior IT Manager / Programme Director with a proven track record of success within B2B, B2C, telecoms, HR, financial services, pharmaceutical & commercial market sectors.

Strong IT operational leadership with strategic project management & ITIL experience.

Results orientated & profit-focused with IT system & departmental development skills.

Experience of change management, IT strategies, architecture, infrastructure, system selection, post-merger integration, HR systems, budgetary controls, team management & technology initiatives within leading-edge markets, now seeking a role where rewards match results.


KEY CAREER ACHIEVEMENTS INCLUDE:
Ø Restructured an IT support department to improve staff morale and overall performance
Ø Expert knowledge of HR functions & systems, acted as Consultant in HR package selection
Ø Directed the increased use of PRINCE 2 project methodology & improved department KPIs
Ø Headed up a Group IS department as part of change process, supporting 2500+ end-users
Ø Presented IT improvement & restructuring proposals to Board, subsequently implemented

CAREER HISTORY:

Jan 2005 to Oct 2005:
INTERIM IT PROGRAMME MANAGEMENT DIRECTOR: Kingston Communications
Ø Responsible for strategic control of the Programme Department, with 100+ IT projects
Ø Appointed to role within a converged communications provider of voice & data services
Ø Focused on day-to-day control, directly managing 20+ Project Mgrs & a £15m+ budget
Ø Member of IT senior management team & contributed to business change steering board
Ø Direct management & support of a multi-functional team of project / programme staff
Ø Project planning, development, implementation & resource deployment management
Ø Led restructuring of the department to improve business focus & deployment of projects
Ø Championed increased usage of PRINCE 2 in project management to increase control
Ø Introduced departmental-wide standards, including improved metrics, KPIs & project controls
Ø Successfully delivered improved customer / business perception of IT project management

Oct 2003 to Jun 2004:
HEAD OF GROUP IS (INTERIM): Royal Liver Assurance
Ø Responsible on an interim basis for strategic control of group IS, systems & infrastructure
Ø Appointed to lead a full review of the IT department & deliver key strategic improvements
Ø Focused on day-to-day operational control of 72+ staff, supporting 2,500+ UK & Eire users
Ø Presented key restructuring proposals to Board, including WAN resilience & DR infrastucture
Ø Introduced budgetary controls of in excess of £5.6m, whilst improving key IT service levels
Ø Supported deployment of improved SLAs, KPIs and service delivery initiatives under ITIL
Ø Led introduction of information security & ITSCM functions across the entire IT department
Ø Engaged in implementation & launch of new Oracle DB environment & HR/Payroll system
Ø Mentored senior managers and championed cultural change initiatives across IT function
Ø Managed recruitment process for a permanent Head of Group IS & provided timely handover





Aug 2003 to Nov 2003: PRINCIPAL HR SYSTEMS CONSULTANT: CEC Europe
Ø Responsible as an Associate Consultant for provision of HR systems expertise to key clients
Ø Appointed on a consultancy basis to review end client HR needs, requirements & expectations
Ø Focused on supporting a business review assignment for the National Museums of Scotland
Ø Reviewed market place for suitable vendors / packages & led RFQ processes & shortlisting

May 2001 to Jun 2003: IT SERVICE MGR / HEAD OF IT OPERATIONS: BNP Paribas
Ø Responsible for all aspects of IT service management & IT operational control activities
Ø Appointed on an interim basis to 2 major assignments within BNP Paribas Security Services
Ø Focused on management of processes using ITIL framework for change & configuration
Ø Managed 4 support teams with 19+ staff, 2 application teams & 3 technical support teams
Ø Direct control of a 24x7 support operation, successfully increasing service reliability levels
Ø Supported UNIX and SQLServer/Sybase platforms & co-ordinated associated help desks
Ø Deployed improved SLAs & key performance measurement / reporting to improve efficiency

Feb 1997 to Apr 2001: DIRECTOR, GLOBAL HRIS: GlaxoSmithKline (GSK)
Ø Responsible for the strategic control of global HRIS (Human Resource Information Systems)
Ø Appointed / headhunted into role to implement bespoke HR global process support systems
Ø Focused on supporting global HRIS architecture, covering 160+ sites in 82 countries globally
Ø Controlled a £6m+ budget, with a multi-functional development team of 40+ support staff
Ø Led strategic development of HR systems integration in readiness for corporate merger
Ø Project led development of bespoke Web application to consolidate feeds of employee data

Feb 1996 to Feb 1997: CLIENT SERVICES MGR: ADP/gsi Human Resource Systems
Ø Responsible for provision of innovative HR solutions & systems to clients in the UK & Europe
Ø Appointed to key role following an approach by the Director of the HRMS supplier to the CAA
Ø Focused on managing large accounts, revenues of £2m+ per annum & a team of project staff
Ø Provided top-level pre-sales support to sales & marketing, including supporting tender process
Ø Worked closely with key client senior management, including delivery of Board presentations

Jul 1993 to Jan 1996: SENIOR PROJECT MANAGER: Civil Aviation Authority
Ø Responsible for delivery of a major project to replace legacy HR systems across the authority
Ø Appointed to control the programme from inception through to successful implementation
Ø Focused on deployment of a total service to 120+ users across 12 major sites within the UK
Ø Developed a full business analysis report on HRIS, including product & supplier selection
Ø Maintained project control & delivered required systems on time and within £900k+ budget

EARLY CAREER INCLUDES:
Ø Senior IT Business Manager – Subscription Services Ltd
Ø Senior Projects Manager – London Stock Exchange
Ø Senior Analyst / Leader – Lombard North Central
Ø Senior Systems Analyst / Senior Operator & Supervisor – Ford Motor Co.
Ø Bank Clerk / Ops Shift Leader – Westminster Bank

EDUCATION, QUALIFICATIONS & PROFESSIONAL TRAINING:
Ø Various in-house & external training programmes
Ø Finance for Non-Finance Personnel
Ø Project Planning & Control Techniques, ISEB, PRINCE2 methodology
Ø LBMS/SSADM, Modus, Object Oriented Technology, Information Engineering & CASE tools

PERSONAL DETAILS:
Ø British, Married
Ø Interests include DIY, carpentry, sailing, chess, puzzles & quizzes


Education

GCSE Attainments

Skills

Senior IT Management
Project and Programme Management

Languages

English

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