Flex Manager

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Interim Manager

Interim Manager

Work Experience

07/04–11/04 PHILIPS Corporate IT, Eindhoven
Role: Interim Manager Business Improvement
Industry: IT
Responsible for the implementation of an IT Governance framework
- Setting up a framowork based on CobiT and ITIL
- Preparing self-assessments
- Writing processes
- Giving training sessions



02/04–06/04 SWI, Den Haag
Role: Interim Operational Manager
Industry: Education
Responsible for the operational management of the company
- Creating a positive working atmosphere
- Building a good relatonship with staff
- Restructuring meetings
- Improving sessions with IT department



2000–2003 ‘TIX ICT Consultants’ Amstelveen
Role: Interim Manager
Industry: IT
Responsible for the contribution of the consultants/project leaders on various SAP & Oracle projects.
- Running the department
- Writing the project plans together with the consultants/project leaders
- Coaching the consultants/project leaders/programmers
- Acquisition
- Hiring new staff
- Teaching Project Management



03/00–09/00 ‘EuroControl’ Brussels
Role: Interim Manager Organizational Improvement
Industry : R & D, Air Traffic Control
For various Business Improvement projects in a multicultural organisation:
- Performing audits on internal R&D projects
- Giving advice to the (project) managers
- Writing the project plans
- Initiating and facilitating the Business Improvement projects
- Performing audits at suppliers, like Thomson, Raytheon/Cossor
- Co-building the dept. mission and policy
- Giving Projectmanagement training



08/99–03/00 ‘Casema’ Delft
Role: Project Manager
Industry: Telecomms
Performing the following tasks :
- Writing and implementing the project plan for the pilot for residential telephony over the tv cable system (Prince2)
- Setting up the helpdesk
- Representing the project team to the line-organisation (the clients) and suppliers
- Project leading for the development of a new database system for the provisioning of new customers, including: connecting to Alcatel/Nortel switches, ECI-modems, Customer Care pakket, Billing, etc.
- Hiring project staff
- Setting up the Trainings Programme for all involved in the new product
- Negotiating SLAs
- Guarding the quality and the progress of the project implementation
- Organising the transfer of the new product form the project to the regular department(s)


10/98–05/99 ‘Ministry of Transport’ , The Hague
Role: Interim Manager Organizational Improvement
Industry: National Government
- Performing presentations and workshops to (project) managers about the millennium project approach
- Developing criteria and instruments for analysis, possible solutions, testing and implementation of (millennium proof) software
- Performing audits at various local departments (especially bridges and locks)
- Coaching Millennium project leaders regarding project management
- Screening contracts with suppliers about millennium related issues
- Giving advice about Risc Management en Emergency plans



09/98–12/99 ‘Micro Teach’ IT Training, Hengelo,
‘Micro Teach’ Software Development te Hengelo
Functie: Interim Manager Organizational Improvement
Industry: IT, Education
- Writing the project plan for the business improvement project, inlcuding CMM and ITIL elements
- Coaching project members
- Preparing and performing audits
- Giving various Quality Management training sessions
- Performing presentations and workshops to the management



02/98–07/98 TPG / ‘RAET Automatisering’ Veenendaal
Role : Project Manager
Industry: Mail
- All project manager tasks for the migration project to NT4
- All project manager tasks for the IT relocation project to the new TPG headquarters in Hoofddorp
- Working together with the English TNT en Dutch PTT Post (project) managers
- Writing the project plans
- Transferring the migrated system to the technical administration dept.
- Co-writing SLAs
- (English speaking role)




09/97–05/99 ‘Bureau Veritas Quality International’ (BVQI)
Role: Auditor
Industry: many
BVQI is one of the largest certification bodies in the world.
Tasks:
- Preparing and performing audits
- Presenting the audit results to the management
- Writing audit reports
- Keeping track of new developments



1997 3 Insurance Companies
Role: Interim Manager Organizational Improvement
- Giving advice about the merger of the 3 companies
- Writing the project plan for the Business Improvement Project, using EFQM
- Monitoring the progress of the project and correct when necessary
- Training the project members


1996 – 1997 5 Real Estate Agents
Role: Interim Manager Organizational Improvement
- Writing the project plan for obtaining the ISO 9000 certificate
- Monitoring the progress of the project and correct when necessary
- Training the project members



1996 – 1997 Lucent Technologies
Role: Coach
- Coaching the project manager involved in projects like CMM



1996 PC Assembling Company
Role: Interim Manager Organizational Improvement
- Writing the project plan for obtaining the ISO 9000 certificate
- Monitoring the progress of the project and correct when necessary
- Training the project members



1995 – 1996 Social Welfare
Role: Coach
- Coaching the project manager involved in projects like BPR, ITIL



1992 – 1996 10 Demolishing Companies
Role: Interim Manager Organizational Improvement
- Writing the project plan for the Business Improvement Projects and obtaining the ISO 9000 certificate
- Monitoring the progress of the project and correct when necessary
- Training the project members



1995 Automobile Dealers & Garages
Role: Interim Manager Organizational Improvement
- Writing the project plan for obtaining the ISO 9000 certificate
- Monitoring the progress of the project and correct when necessary
- Training the project members



1994 Metal Factory
Role: Interim Manager Organizational Improvement
- Writing the project plan for obtaining the ISO 9000 certificate
- Monitoring the progress of the project and correct when necessary
- Training the project members



1992 – 1993 Forwarding company
Role: Interim Manager Organizational Improvement
- Writing the project plan for obtaining the ISO 9000 certificate
- Monitoring the progress of the project and correct when necessary
- Training the project members



1989 – 1991 IT Consultancy
Role: IT Field Manager
- Visiting the consultants on various projects and avoid and/or solve existing problems (Using SDM, Yourdon, etc.)



1982 – 1988 Various Secundary Schools and Adult Education Institutions
Role: Teacher
- Teaching English & German Language


Education

1999–2000 The Hague College / KPMG
Post-Graduate Programme Operational Auditing

1999–2000 Humberside University Hull
MSc Programme TQM

1993–1994 Enschede College
Post-Graduate Programme TQM

1991–1992 University Twente, faculty Technical Business & Mangement / TSM Twente School of Management
Fulltime Post-Graduate Course “Business & Innovation Management”

1988–1988 Cap Gemini (Pandata)
Post-Graduate Programme ‘System Development & Project Management’

1985–1987 University of Leiden
English language

1977–1984 Teacher Trainer’s College
English and German language (BA degree)


Skills

Organisatieverbetering
Cobit, ITIL, CMM,

Quality Assurance

Languages

Nederlands - moedertaal
Engels - vloeiend
Duits - vloeiend
Frans - conversatie

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