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Program manager

Work Experience

Account manager
o Responsible for account management of e-Marketplaces Responsible for development of the business plan, lead generation and sales process.
o Responsible for development of client value propositions ( ROI analysis) and client business case development and presentations to CxO levels.
o Responsible for product sales to middle management layers, supported by demonstrations and resolution of product related issues with the product managers.
Achieved commercial objectives for 2001 (900k Euro) and 2002 (1.4 Million Euro).

Vice President Quality Assurance
· Responsible for Y2K mitigation process, legal position and client support during migration.
· Responsible for the organizational structure and procedures to implement ISO 9001 within a software development and support organization.
· Supported listing of the company on the AEX Midcap exchange

o Program Leader 1997 -1998
o Responsible for business change process, roles en responsibilities.
o Project coordination with all suppliers, directors, participants, and steering committee.
o Coordination of the integration of the IT packages in relation to the implementation plan.
o Master planner of ERP in conjunction with the business implementation-project.
o Providing leadership to a project staff of 100 people.
Achieved successful and timely implementation of integrated MRP / ERP / WMS packages supporting the Benelux business.

Change management project leader IT function ( BPR, 3 month assignment)
o Contributed to the design of the new organisation outlining the competencies and roles and responsibilities for all future staff functions.
Achieved a concrete plan for implementation in the European organization.
European Y2K Project leader 1996 – 1996
o Responsible for the analysis, of the replacement and repair within all European facilities including a comprehensive implementation strategy and plan for mitigation.
o Providing leadership to a project staff. of 80 people
Achieved a comprehensive plan of action ready for execution.
Information Resources Director 1993 –1996 (MT member)
o Responsible for several business projects with IT components amongst which;
§ EDI (Electronic Data Interchange in the European fashion industry. This was to enable electronic (re) ordering for retailers.
§ ECR initiatives with favorable ROI for the retailers and high levels Stock-turns.
· Selected package software with the aid of a retail software partner
· Proposed the financing of hard and software
· Managed the implementation
· Organized training and helpdesk facilitating retail-needs
§ Led a full distribution project to significantly integrate the Distribution-center with back-office and tracking and tracing systems facilitating retailers with quick delivery of fast moving items..
§ Led the design and implementation of sales-force automation to manage the future capacity demands of retailers.
§ Led the build and implementation of business resumption planning activities.
o Contributed to a large scale European customer service project to turn the company around to a pro-active and responsive supplier of choice.
o Contributed to the re-positioning of the information resources function within the European organization and taking the lead on the implementation of the outcome within the local organization.
Achieved an understanding of IT as a key business enabler within a commercial environment.

Education

Primary and high school in Groningen ( North part of The Netherlands) 1974
Polytechnic electronics in Hilversum 1979
Apprenticeship in England at a Scientific publishing company John Wiley and sons ltd.
Studied computer sciences at the Chichester College of Technology.1982
City and Guild Structured Computer analysis and structured programming
RAD Rapid Application Development. Facilitation skills 1988
PRISM implementation methodology 1994
Coverdale Project management training 1995
IBO Zeist Bekaut 1995
Goal directed project management training 1996
Baan implementation training 1997
ISO 9000 auditor training, 1999
Media training for executives 2000
Sales training 2001 financial modeling / Sales training 2002 relationship selling.

Skills

Change management, commercial management, IT management, Auditing and logistics.

Languages

Nederlands, Engels, Duits

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