Flex Manager

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Operations Director

Operations Director

Work Experience

Self Employed

Operations Director 8/01 to present

I successfully implemented and managed a project in London for a major telecommunications company. The objective to reduce £10 million contractor costs and increase productivity and meet customer required completion dates.

Major achievements:

Developed an effective on site training program
Overcame and quickly eliminated equipment supply problems
Created a system to allow operational flexibility
Increased productivity by 500%
Built an efficient, enthusiastic, energetic team
Reduced contractor headcount by 150
Delivered the service ahead of customer required dates
Cost savings £8 million


Marconi Services Scotland

Regional Operations Manager Scotland & Ireland 1/00 to 7/01

As ROM I was responsible for 4 managers and 130 field engineers for the P&L, training and development, installation and commissioning, maintenance, meeting all SLA for the region. Product ranges SDH and SWITCHING value £900 million. Reporting to the Operations Director.

Major achievements:

Successfully led individuals through the Change Management Process
Implemented weekly briefing sessions communicating organisational changes and developments to employee’s
Enthusiastically delivered the company vision for the future
Introduced a training program to create a flexible multi skilled integrated field force
Carefully selected people of potential for fast track development
Recognised and rewarded high achievers
Contributed to all national operational policy decisions related to building the integrated field force, health and safety, salary, field engineer portal, training and development, contractor issues, salary structure, recruitment



Marconi Communications

Implementation Manager Scotland 1/99 to 1/00

As Implementation Manager I was responsible for the delivery, installation and commissioning £250 million of SDH equipment for British Telecom in Scotland. The team consisted of 11 installers, 3 commissioning engineers and 6 contractors. Reporting to the Project Manager.

Major achievements:

Reorganised and introduced installation and commissioning teams
Trained and up skilled 11 installers to commissioning engineers
Created the first multi skilled team in the UK
Implemented team briefing sessions communicating project objectives
Overcame and quickly eliminated equipment supply problems
Initiated customer relationship improvement plan
Successfully implemented a tools and test equipment logistics plan
Eliminated contractor requirements and increased productivity by 50% cost savings £750,000 pa
Introduced a plan reducing project delivery time by 25%
Received company individual contribution award
Promoted to Regional Operations Manager

GPT International Hong Kong (Mass Transit Railway Corporation)

Works Controller Lantau Airport and Railway Project 2/98 to 11/98

As Works Controller I was responsible for installation and commissioning CCTV Radio, Telephones, Public Address, Passenger Information Display Screens, Track to Train CCTV. Managing 60 Installation and 20 Commissioning Engineers. Reporting to the Project Manager.

Major achievements:

Overcame and quickly eliminated equipment supply problems
Won respect of multi cultural work force by demonstrating a hands on approach
Developed and improved relationships with other contractors
Consistently achieved project milestones
Organised regular meetings with contractors to evaluate potential risks
Effectively communicated project objectives to a multi national work force Filipino, Nepalese, Indonesian, Chinese

Jaytey Engineering Hong Kong 7/97 to 2/98

Environmental Control Systems Specialists (Mass Transit Railway Corporation)

In this role I was part of a team installing ECS equipment in the railway stations on the Hong Kong Lantau Airport Railway Project. I was promoted to supervising a team of 20 installers and latterly performed commissioning testing prior to customer handover.

Major achievements:

Quickly adapted to a totally new working environment
Won the respect of my team by demonstrating total commitment
Developed my new technical skills to a high standard


Self-Employed

Retailer 1/92 to 6/97
I managed my own business a small fashion store.

Major achievements:

Developed this business from door to door selling
Helped new local small businesses by giving free advice

Christian Salvesen Distribution

Warehouse Supervisor 1/90 to 1/92

As a supervisor in the Regional Distribution Centre I was responsible for various aspects of the operation intake, storage, replenishment, picking and loading of goods for distribution to Safeway Stores Nationwide.
Reporting to the Warehouse Manager.

Major achievements:

Quickly adapted to a totally new working environment
Achieved a high level of competency in this highly volatile environment
Successfully managed to meet and improve productivity targets





Sea-Land Services 8/74 to 1/90

Sales Account Executive London 1985-1990

As an AE I was responsible for selling a service to importers and exporters onboard Sea-Land Containerships worldwide trade routes.
Negotiating rates and customer service contract agreements.
Reporting to the National Sales Manager.

Major achievements:

Increased sales by $6.5 million 1985-1990
Secured major accounts Coca-Cola, Rothmans, BAT, Courage, Smithkline Beecham, Cadbury Scweppes, Mars, General Motors, Unipart, Heinz, IBM, Trans-Euro, North American Van Lines
Developed $2 million business with commodity brokers in London
Led the sales team in implementing a new computerised Customer Information System.
Won company sales award in 1986


Sea-Land Service

Sales Representative 1982-1985 Scotland

The youngest Sales Rep in the UK and the first to be promoted from operations.
I was responsible for selling a worldwide container shipping service to exporters and importers. Prepare Sales forecasts and equipment requirement projections.
Negotiating rates and service contract agreements, communicating with overseas offices. Reporting to the Sales Manager.

Major achievements

Secured major accounts John Haig, Drambuie, British Aerospace, Caterpillar, Hyster, Arthur Bell’s, United Paper, Unisys, Hiram Walker, Roche Products, BP
Exceeded new customer targets by 150%
Won company sales award in 1984
Increased sales by $3 million 1982-1985
Promoted to Account Executive London




Sea-Land Service

Sales Co-ordinator 1980-1982 Scotland

In this role I was the customers first point of contact for freight quotations and bookings.
I was responsible for co-ordinating collections from customers in the UK and overseas this involved daily telephone contact with our offices in France, Germany, Holland, Sweden, Belgium, Greece, Portugal, Italy.
Sales support for 4 Sales Reps communicating customer enquiries and day to day developments.
Negotiating freight rates with customers and Sea-Land’s Pricing Managers in Holland, Italy, United Arab Emirates and the USA.

Major achievements:

Delivered support and customer service second to none
Achieved the highest telephone sales success in Europe
Promoted to Sales Representative





Sea-Land Service


Operations 1974-1980 Scotland

I was promoted through the following operation departments.

Despatch Transport and logistics operations 1974-1976
Imports Import Documentation / Customs 1976-1977
Exports Export Documentation / Customs 1977-1978
Marine Supervisor Planning Ship Stowage Operations 1978-1980


Education

Qualifications

1970-1974 O-level English, Modern Studies, Art, Technical
HNC Principles and Practice of Selling
HNC Fundamentals of Marketing
Project Management
Change Management
Time Management
Business Planning
High Performance Selling
Quality Management
ISOH Managing Safely
Action Centred Leadership
Action Centred Leadership 2
Public Speaking
CPC
Lotus Notes
Basic Supervision
LAN Theory
WAN Theory
UNIX (WIP)
C++ (WIP)
JAVA (WIP)
SUN SOLARIS (WIP)
CISCO Router I&M (WIP)

Skills

Selling, Marketing, Negotiating,

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