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Interim / Change / Project Manager

Work Experience

Sita has 10+ year experience in optimizing and restructuring IT operations (in projects and running business) within a number of branches ( Waste Management, Banking, Telecom, Insurance and the Pharmaceutical industry).
Main focus of her working experience was the development of skills and expertise on the level of performance reporting, including set up and development of KPI’s to monitor and improve operational efficiency.
During the last 5 years this focus was broadened by implementing organizational change management programs and coaching teams towards higher efficiency standards. Her experience enabled her also a more strategic focus and approach towards the positioning of IT Operations within organizations where IT is an internal service offering ( e.g. Outsourcing, Set up of Shared Service Centers, Effective IT Ops).
In her spare time Sita is involved in competence groups discussing topics involving IT operations effectivity on a strategic level.
Sita is now establishing her own firm (Interim management) to explore the above mentioned areas on an interim basis. This will enable her, on the one hand, to specialize more on IT Ops Change & Interim Management, overall Team coaching and, on the other hand, be a sparring partner on IT Ops Efficiency on a Strategic Level.



AVR B.V (February 2002 – Current)
500 mio euro turnover; 2500 employees; 35 locations
Manager Front Office(FO) – Service Unit ICT; Member of Management Team SU ICT
Responsible for restructuring the Front Office Department (E Business services, Training & Service Desk)
· Set up new department - establishing higher efficiency in all FO operations ( Development of Balanced Score Card)
· implement new business processes for all FO units (e.g. ITIL)
· FO change management program for all FO resources
· Competence program development
Defining (within MT) IT strategy approach for ICT within AVR

Cambridge Technology Partners (April 1st, 1997 – December 2001)
Cambridge Benelux -Associate Director-

Sales Support Manager a.i. ( July ’01 – Dec ’01)
Responsible for restructuring the inside Sales activities for Cambridge Benelux

Practice Manager (June ’00 – July ‘01)
Member of the Cambridge Practice and Technology group, responsible for:
· Management support to all Cambridge projects (interim project management, quality improvement, operational support, code review, risk assessments,
· Cambridge Methodology Development
· Competence Development Management Practices for Cambridge project management ( e.g. workshops, trainings, etc)

Business Operations Manager (January 11th ’99 – February ‘00)
· Restructuring Business Operations Management
· Responsible for resource planning and resource control of Cambridge Benelux projects. (Match, search and balance skill set, resource availability and content requirements, support/coach Cambridge employees’ career development/planning, training and project involvement)

Cambridge Switzerland & Germany, Zurich and Frankfurt Office -Associate Director-
Project Management experience in branches : Banking, Insurance, Telco, FMCG and Pharmaceutics

Business Development DataWarehouse Competence (Oct 19th’ 98– Dec 1st ‘98)
Supporting Sales management in Zurich and Frankfurt in Data warehouse and IS projects in branches banking and insurance

Swiss Air Sales Reporting System (Oct 19th – Jan 30th)
Project Manager and DWH Senior Technical Consultant
Providing Data Warehouse Competence and Project Management Expertise

Real-Time Center (Banking Service Center) Bern, Switzerland (August 17th – Oct 16th ’98)
Scope & Pilot/Proof of Concept Data Warehouse Application
Project Manager
Data Warehouse application to provide Swiss Banks with Strategic Business Information.

Gerling Konzern, Cologne, Germany, Design Call Center Application (June 22nd – August 14th ’98)
Technical Team Leader
Call Center Application Design (connecting to different legacy systems).

Jungbunzlauer, Basel, Switzerland and Vienna, Austria, Innovation Order Management- Electronic commerce Enterprise System (Apr ’98 – June ’98)
Project Manager
Innovations phase to analyze the feasibility and organizational readiness for E- Commerce at Jungbunzlauer (Market leader in Production of Citric Acid).

Mc Kinsey, London,UK /Strategic Music Industry Customer Clearance Request Application, Utrecht, The Netherlands (Feb ’98 – Mar ’98)
Database Administrator
Database Design (both logical and physical) for a Clearance Request Application for Mc Kinsey.

Deutsche Post AG, Bonn, Germany (Jan ’98 – Feb ’98)
Database Administrator /Senior Technical Consultant
Database design for a Customer Management System.

Dresdner Bank, Frankfurt, Germany EssBase Data Mart Scope, Design and Development (Aug ’97 – Oct ’97)
Project Manager
Design and development period of a Business Support System

Henkel, Dusseldorf, Germany Data Warehouse Package evaluation (April ‘97– July ‘97)
Project Manager & Data Warehouse Domain Consultant
Project Management and Independent evaluation of Data Warehouse Tools within a Henkel Project team

Gist-Brocades B.V (Aug 1993- March 1997)

IT Manager at Industrial Pharmaceutical Products Division (IPPD), Gist-brocades B.V.
Delft, The Netherlands (Aug ’94 – Mar ’97)
Net Turnover Gist-brocades ’95 NFL. 1.85 billion (IPPD 0.7 Billion);Reporting to Strategic Management Team IPPD
· Strategic IT Advisor/Consultant Strategic Management Team IPPD and G-b Corporate
· Responsible for development and reorganization of divisional business processes with IT Focus for all disciplines, mainly through Project Management
· Quality assurance & control within IPPD according to FDA GMP principles
Project Engineer Logistics & Control Department (Aug ‘93 – Aug ’94)
Optimization of Logistical Processes (Marketing & Sales, Production, Warehousing & Transportation)
Production Planner/Material Planner ad Interim (Dec ’93 – Oct ’94)
Logistics Coordinator Production and Inventory Control

Education

University degree and background
· MSc (ir.) Computer Science at Delft University of Technology (June ’93)

Management education
· Interim Management Essentials, Rotterdam School of Management / Interim Management Competence Center (Sep ’03 – Dec ’03)
· Change Management, University of Groningen (Oct ’02)
· Core Leadership Course, Cambridge Academy (Dec ’98)
· Project Leadership, Project Management Institute (PMI) (Jul ’97)

Functional education
· ITIL Foundations Certification, Exin institute (June ’03)
· Safety Certification basic and management (Sep ’03 & Jan ’04)
· Risk Management certification, Project Management Institute (PMI) (Sept ’00)
· Estimations certification, Project Management Institute (PMI) (May ’01)
· Quality for Project managers, Project Management Institute (PMI) (Aug ’00)
· E-commerce certification, Cambridge Academy (June ’00)
· Financial Management, Project Management Institute (PMI) ( Oct ’00)
· Data Warehousing course, Seminar, Eindhoven (July ’97),
· Graham Technology Designer Training Course, Graham Educational Institute, London (June ’98)
· Training Financials for the non-financial manager, Internal training (June ’94)
· Training Quality Management, Internal training (Sep ’95)
· APICS- CPIM, Production and Inventory Management course, APICS organization (March ’97)

Languages

Dutch, German, English, Spanish and Hindi (all fluent)

Other

Member of Project Management Institute (PMI, London)
Member of Help Desk Institute (HDI, London)
Member digital boardroom IT Turnaround

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