Flex Manager


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Service management consultant

Service management consultant

Werkervaring interimmanager

Working in service provider organizations for more than 10 years, responsible for customer focus, has sharpened Robert’s ability to deal with stress. His customer oriented focus helps to bring calm to others as well. He was using best practices even before his formal introduction to ITIL.
He has well developed reporting and presentation skills and a broad international background.
Robert has over 12 years of project management experience, while specializing in network technology implementations (large and small). His over 20 years working in SNA and IP based network environments, the network infrastructure operations and projects have hardly any secrets for him. Next to this domain, projects successfully delivered in the service management domain complete his expertise.
His approach is characterized by pragmatism, common sense and great sense of reality. With his seniority, Robert makes the benefits of ITSM transparent to management. His ability to integrate easily with “field”-people in service oriented organizations, increases his success in motivating them to become more service oriented.

Customers and related missions Robert has worked for as employee:
* Telindus
mission: sourcing contract & delivery services (x 3)
responsibilities: contract & processes assessment & Gap Analysis
* Fedict (Belgian Federal ICT)
mission: eID Middleware support processes implementation
responsibilities: team coaching & process reengineering
* Education
mission: ITIL Foundation v3 redevelopment
responsibilities: materials evaluation, correction and redevelopment
* Huntsman
mission: Service Desk Model Report
responsibilities: Model analysis & advisory
mission: ICT Assessment
responsibilities: assessment of global ICT Process

mission: ISO 20000 benchmarking
responsibilities: Market research & Materials development

AT&T - Customer Service Manager

IBM Belgium/Luxemburg
Department: IBM Global Network
Domain: Service Management
Functions: Project Manager, Customer Service Manager

Department: IBM Information Network Service
Domain: Service Delivery
Functions: Network team Manager, Project Manager

Department: IBM Information Network
Domain: Service Development
Function: Team Leader, installation and testing

Monsanto Europe
Functions: Software Maintenance Engineer, Network Management Engineer

E P Electric Co.
Functions: Migrations Planner, Software Maintenance Engineer

Klijnveld Kraaienhof & Co (now KPMG)
Function: Software Maintenance Engineer

Opleiding interimmanager

Studies: - A.S. Data Processing
Cameron University, Oklahoma

Certified: - Foundation Certificate in IT Service Management (ITIL Foundation)
- Certified Data Processor (ICCP)

Training: AT&T Learning Center
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- MS Project 2003
IBM Learning Center
- Tools and Techniques of Project Management
- Negotiations Techniques
- Business Processes Dynamics
- Effective Writing and Presentations
- Basic Consulting Skills

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