Flex Manager


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IT Director, IT Manager, Program Manager

IT Director, IT Manager, Program Manager

Work Experience

2007-2008 Orange Business Services- IT Services and Consultancy arm of France Telecom
Position: Program Director- Based at Geneva, Switzerland

• Full responsibility for the one of the largest OBS transformation programs of the past 3 years: IT startup and transformation of Numonyx (JV between Intel and ST Electronics)
Full life cycle management of all to-be installed IT services
Migration of 2 data centers and entire design, build and services readiness of 2 data centers, including 1 DRP site
Full P&L responsibility of +140M Euro’s
Account Management including bid and change management of all aspects within the framework of the transformation program
Services Management Integration (SMI) of 4 parties, based upon ITIL standards
• People Management of +50 staff
• Business relationship management at CxO level, inside and outside the organization.
• Bid Management of potential large European deals
• Crisis Management of difficult, “lost” programs

2006-2007 Atos Origin- IT Services and Consultancy Group
Position: BTCC Director- Based at Zaventem, Belgium
Advanced Outsourcing Program Manager- Based at Eindhoven, The Netherlands

• Full responsibility for the Telecom Business Unit of Atos Origin: Belgian Telecom Competence Center.
• Full life cycle management of all telecom related contracts, including bid management, account management, RFI, RFP, Contract Management, Transition, Transformation and Execution. (“Build-Operate-Run”)
• Full P&L responsibility of +80M Euro’s.
• People Management of +150 staff
• Represent the company for telecom business at CxO level, inside and outside the organization.
• Program Management of large transition and transformation projects in the telecom and energy sectors; including governance modeling, HR management (staff transfers, TUPE), organisational design and implementation (internal and external recruitment), IT service management implementation (ITIL based and SOX compliant), data center design and actual moves, IT help desk and service desk implementations, infrastructure and applications standardization.
• Operational Management of the whole IT team
• Major customers: BASE, Mobistar, Belgacom, KPN, BIPT, DELTA

2005-2006 TPI- (Out)sourcing Advisory Firm
Position: Senior Advisor- Based across Europe on client premises, combined with home office

• Working as Sr. Advisor on large Sourcing, ITO (Information Technology Outsourcing) and BPO (Business Process Outsourcing) deals for top-500 Fortune companies.
• Major focus on IT Strategy and Governance, IT assessments, (global/European) Help Desk, EUS/WS, Software Distribution, Networking/Telecom, Data Center and ADM standardization and sourcing.
• Advising role in all aspects of the life cycle of such deals and associated projects. Intensive vendor interaction.
• Account Management role and Contract Management responsibilities for assigned customers.
• Representing the company at Senior Level at customers and suppliers
• Major customers served: GM, ING, AGF

2002-2004: Tower Automotive- Automotive Supplies
Position IT Leader Europe- Based at Gent, Belgium and Bergisch Gladbach, Germany

• Full responsibility for IT in Europe.
• Full P&L responsibility
• People Management of +30 staff, transforming and managing the European IT Team and associated 3rd parties
• Defining the European IT strategy, aligning it with the business requirements and the global IT strategy
• Running the European IT Operations; introducing an IT Services model, an IT Governance model and Project Management Office practice
• Providing IT solutions according to the business needs
• Represent IT Europe at the Global IT Leadership Team and the European Business Leadership Team

1997 - 2002 Avaya Communications/Lucent Technologies- Telecom
Position: Sr. Manager, int’l IT Strategy & Services- Based at Waterloo, Belgium

• Define the Int’l IT strategy, aligning with the business requirements and the global IT strategy
• Design and build an IT Services oriented environment internationally
• Matrix-running the Int’l IT Operations, full cost and resource management responsibilities
• Start up and develop the EMEA IT Operations
• Running the EMEA IT Operations, infrastructure services
• Budget responsibility for the EMEA IT Operations
• Project Management of diverse ICT related projects, EMEA wide
• Leading the Int’l PMO
• Responsible for the IT elements of the Avaya spin-off across all non-US locations/business groups

1993 - 1997 Sappi Europe- paper and pulp manufacturer
Position: IT Manager Europe- Based at Brussels, Belgium

• As IT Manager Western Europe, developing and delivering all IT services to the Sappi associates in Western Europe. Geographic scope: direct: Belgium, Netherlands, France, Italy, Spain, Switzerland, Austria; indirect: Germany, UK
• Development of consolidated reporting tools for European and South African management
• Joint responsibility for the IT operations of the German and English paper mills.
• IT support to the European components of acquisitions

1990 - 1993 Skydata Automated Systems- IT Systems Integrator (small and medium business)
Position: IT Project Leader/IT Engineer- Based at Aarschot, Belgium

• Worked as IT engineer and team leader responsible for small and mid-sized IT projects.
• Responsible for the design and implementation of LAN’s, EUS projects, solutions for small-sized companies in the BeNeLux (Belgium, Netherlands, Luxembourg) countries.


KU Leuven, licenties informatica (1989)
CNE Novell
Diverse courses on people management and business management


very solid IT knowledge and experience
excellent people manager
business focussed; analythical skills and business alignment
outsourcing, vendor management, third party management, contract management,bid management
IT strategy and IT governance
IT Services Management and IT Operations Management


English, Dutch (both fluent)
French, German (good)
Italian (minimal)


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