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ICT Director ICT Account Manager, Organisational Change Mana

ICT Director ICT Account Manager, Organisational Change Mana

Work Experience

10/2011 – present Operational Manager MKB – SiSSWA GmbH
Company description: agency that assesses Swimming pool safety according to DIN 15288. It is also our family business which is now offered for sale.

• Set vision and strategy, (re-) build products and services accordingly
• Managing all operations for following countries: Germany, Switzerland, Austria and Luxembourg
• Prepare and arrange the sale of the company

06/2011 – 10/2011 Sabbatical

02/2009 – 06/2010 Global Account Executive – HP Enterprise Services
• Responsible for delivering a Global 120.000 mailbox service for Philips over the Internet
• Delivering a HP proprietary Electronic Parts Acquisition Business Service handling €250 Mln of monthly business for Philips
• Delivery of Infrastructure Services to Sanquin (Dutch Blood bank)

Key Achievements:
o Resolution and reshaping of the existing Global 120.000 mailbox service from a failure into a success, rewarded with the HP Dutch Account Executive Award of the Year in 2010.

o Successfully repositioned HP from castaway to prime supplier leading to a global workstation hardware deal within 6 months.

o Successfully renegotiated the Business Service Contract to fit heavily reduced acquisition volumes (recession) to retain the customer while still having a profitable deal.

06/2008 – 03/2009 Pursuit Manager – Financial Services and Dutch Government

03/2008 – 06/2008 Field Business Developer. EDS EMEA North – AHOLD Global Account
• Responsible for assessment of Infra Services portfolio for determining the future growth plans

Key Achievements:
• Direct cost reduction of 3% within the Services Departments.

• Successfully repositioned of EDS leading to improved revenues and a contract renewal of 5 years.

01/2007 – 02/2008 Delivery manager. EDS EMEA North – ABNAMRO Global Account
• Responsible for delivery of a service contract containing application development, maintenance and support, technical infrastructure and staff augmentation both on- and best- shore with an annual value of approximately €130Mln .
• Optimized business portfolios and program management, reduced EDS cost with 15%
• Participated in contract renewal




06/2004 – 11/2006 Various Management Positions – ABNAMRO International
• Started as a freelance ICT Business Manager / Relationship manager for the Wholesale division but was asked to come in permanently.
• Optimized business portfolios and program management
• Re-structured WCS-IT mid-office department.

06/2002 – 12/2003 European ICT Director – Lincoln Electric Europe BV
• Daily management of ICT departments of 13 factories in Europe.
• Repositioned ICT as production factor with European companies. Develop and repositioned ICT strategy and program to refit and revive the existing ICT situation and organization in Europe.
• Restructured the Operational ICT organization focus on Service Management approach including HRM impact.
• Rearranging relationships with internal and external parties to the Operational organization.
• Managed the transition to outsourcing of basic ICT services.

09/2000 – 08/2002 CIO Information Officer & IT Program Director – IMJV BV
• Development of highly automated, transparent international clearing house handing authoring rights in music aiming at $3Bio turnover with €25 Mio ICT budget.
• New strategic planning, among which: business process specification, incl. RfI & RfP and negotiating deals with new ICT service providers

01/1999 – 08/2000 VP of Program Management - Solution Integrator – ABN AMRO
• Responsible for 75 man years of development capacity
• Re-established effective Project Mngt within Software Dev Int division
• Implementation of Component Based Development in the Production environment

01/1997 – 02/1999 Program Manager ICT (Software Dev Int division) – ABN AMRO
• Flawless introduction and conversion of the EURO in the Securities administration of 22 countries.
• Maintenance reduction of 35% on implemented software
• Increased customer satisfaction (“Application of the Year “)

10/1992 –12/1996 Project manager ICT – ABN AMRO
• Implemented the SCORE Banking back-office system in Germany, Monaco, Channel Islands, Turkey and Ireland

Education

2014 – 2014 Business University Graduate – Open Circles Academy
2013 – 2013 Master Entrepreneur Graduate – Open Circles Academy
2008 – 2008 The Art of Winning Deals – EDS Topsales program
2006 – 2006 Certification Managing ICT Architectures – Technical University Delft
2004 – 2006 MBA in Change Management CCMM – Free University of Amsterdam
2006 – 2006 Certification Managing ICT Architectures – Technical University Delft
1989 – 1990 Post-Graduate Education (Unix & Expert systems) – HTS Amsterdam
• Graduated summa cum laude

1987 – 1989 IT Engineer and Mathematics – Hogeschool of Amsterdam
1975 – 1980 Physiotherapy – Academy Van der Laan

Skills

I am a highly dynamic and personable international business professional with a proven track record in IT Operations, Development and Change Management. I have obtained extensive experience as a global account executive in several IT intensive industries and have managed accounts of up to €260 Mio and managed teams and groups ranging from 80 to 800+ individuals. I hold an MBA in Change management and am certified in managing ICT architectures. My colleagues know me mainly as a result-driven and honest manager with a no-nonsense approach. When something needs to be done, I make sure it gets done. Although I can be categorized as a strong leader who demands great results, I also believe in creating great working environments with plenty of room for a joke here and there.

Languages

Nederlands volledig, Engels volledig, Duits verbal, Frans matig.

Other

 Global Account Executive with 20 years of proven commercial and operational delivery experience in several ICT intensive industries, among them being:

 6 years in International ICT Service roles
 3 years in CIO and IT Director roles in Production Companies
 8 years in International Program & Project management roles

 Familiar with customer exposure at C-level and creating highly customized customer solutions

 Expert at complicated change management conundrums

 Driver of KPIs and expert in the art of getting things done.


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