Flex Manager

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Interim/Project/Change Manager

Interim/Project/Change Manager

Work Experience

A dynamic manager who leads and delivers rapid strategic business development. Has successfully transferred Sales and Marketing experience across companies in B2B and B2C markets, in start-up; turnaround; and growth environments.

• Leadership & General Management: High-energy leader, motivator and team player who drives demanding change agendas. Delivers results by bringing clear thinking and
generating action. Managed and developed teams from 3 to 800, serving customers through channels, direct and by telesales.

• Strategy, Sales & Marketing Expertise: Creates the strategic vision and balances this against short-term requirements. Created 10+ sales and marketing strategies and worked in 5 turn-around and 3 start-up environments in both B2B and B2C.

• Sector Experience: 7 companies (9 if subsidiaries are included) in 11 different markets as diverse as Insurance, FMCG, Logistics and Finance. Company turnovers of: £1m, £38m and £150m

• Customer, People & Performance Focus: Listens to customer and company needs, then, by working across functions, delivers results that meet or exceed expectations.
Highly intuitive people skills enabling the maximisation of individual performance

CAREER DEVELOPMENT
(Trouble-shooting Consultant) 2004-Date

Specialises in delivering business results and change by solving problems and implementing solutions fast. Increased revenues for client from (25% up until 160%) and reduced costs (30-55%).
Works with Boards, Teams, and Individuals. Clients include (not limited):

• Alfa Group Netherlands
The second largest Dutch door-to-door distributor: 250 Employees; 25.000 distributors, €45m turnover
• Rheinische Post
a leading German publishing company. Services include high tech printing solutions, Glossy publishing and mobile application development.
• ADCO/Kerry Logistics
Dutch subsidiary of Asia’s premier logistics service provider. Services include Integrated Logistics, International Freight Forwarding and Express.
• Wegener Media
a leading Dutch publishing company with a strong focus on implementing new digital products and strategies.

CENDRIS Document Presentment 2003 – 2005
A media, data and printing services group. Cendris is a B2B communications Services provider. Document Presentment offers commercial data-, document management, printing- and packaging services and in-house data services.

MANAGING DIRECTOR
• Revenues increased 160%; repeat business rose from 55% to 75%; the client base almost doubled (10% of new clients acquired from competitors); customer satisfaction 95%.
• Re-focussed Sales and Marketing on Account Management and Consultancy, using industry unique collaterals and specific training.
• Business Process Redesign. Introducing new IT-platform to shorten process steps and reduce process failures and costs by 80%.
• Reorganize and strengthen production plant structure by closing 1 location and merge 2 other locations.

IVA Data Capturing Services 1998 - 2003
Joined as an Executive Director and promoted to General Manager after six months of this €18m company providing data capture and scanning services to mainly corporate clients.

GENERAL MANAGER
Responsible for Strategy, Sales and Marketing; €18m income; a budget of £2,5m; 9 production sites; 1 new document scanning plant; 800 staff. 5 Direct Reports in Management Team.

• Revenues increased 260%; repeat business rose from 25% to 50%; the client base grew dramatically; improved customer satisfaction from 80% to 94%.
• 35% reduction of production costs by redesigning production processes and introducing new scanning and recognition techniques.
• Introducing Account Management and Data Consultancy and added high margin services like document scanning to the product portfolio.
• Created new, high tech and high volume document scanning facility and became market leader in backlog conversions.
• First in Industry to achieve ISO 9001.

TPG Post Media Services 1993-1998
Progression from account management to senior sales- and marketing leadership roles working within various NL divisions

AEGON Insurances 1991 -1993
One of the largest Dutch Insurance Companies, with a strong focus on life insurances

CORPORATE COMMUNICATION SPECIALIST
• Introducing 30+ campaigns for new insurance products and services
• Responsible for sponsoring of National speed skating board (KNSB)
• Main liaison for Advertising Agencies: budget €6m

BRIDGE/KLP 1989 - 1991
A large Direct Marketing Agency in Amsterdam

ACCOUNT MANAGER
• Responsible for large intrnational clients like Hewlett-Packard and Dow Chemicals

Education

QUALIFICATIONS, PERSONAL INTERESTS & ACHIEVEMENTS

• Rijks Universiteit Groningen (RUG). Business Strategy. 2003.
• Selfmade business professional. In constant development by attending seminars, trainings, lectures, network meetings and reading literature
• De Baak: Financial Management. 1998
• SRM Institute: Direct Marketing. 1993
• SRM Institute: Advertising B. 1992
• SRM Institute: Advertising A. 1991
• NIMA A. 1983
• Insurance B, 1981
• Amsterdams Lyceum, HAVO. 1975-1979

• Business Excellence Award (TPG Post). 2001 (IVA data capturing services)

Skills

Strategic, Result oriented, Inspirational, Team-Builder, Creative, Problem Solver

Languages

Dutch, English, German

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