Flex Manager

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CEO

CEO

Work Experience

feb 02 – now Consulting, Innovative Healthcare
Owner

Since 2002 working and worked as a consultant and business development manager in Telemedicine, e-Health and Innovative Healthcare on a European basis for:
• Forum Telemedizin, a E-Health company, based in Germany, specialised in disease management programs (DMP ) and chronic care for asthma, diabetes and CHF. Developped a complete treatment plan based on self-management support for nurses and patients in these area’s. Finally helped FTM to sign up a contract with the BNK in Germany (Assoc. Cardiologists, 2005)
• Vitaphone: a German service provider in the tele-medicine area. Assist management in setting up a coherent European e-Health strategy and support European sales organization with transfer of existing relations, know-how transfer of business models and technology suppliers. Responsible for sales in Italy, France, Spain, Magreb and East-European contries.
• Nano Imaging : A teleradiology company based in the UK, specialized in digitizing large RX-fotos (mostly mammograms), compressing the images so as to be able to transport them over simple telephonelines and using a MDTeam-meeting platform to discuss special cases or further procedures. The platform is also used for e-learning purposes. Covering Germany and East-European Countries.
• Device Insight, a system integrator for the tele-homecare, who is implementing smarthome technology, including domotics and medical sensors for the telecare of the elderly and chronicle ill patients.
• Med-omentum, a wireless healthcare technology provider, who developed a mobile solution for anaesthesists and rescue organizations. Assist them in the strategy planning and implementation.

feb. 2003 – nov.06 Card Guard Europe AG / Schaffhausen
VP Sales Europe
• Particpating in the business development of the new PMP-telemedicine platform all-over Europe and Middle East companies.
• Sold 3 full-blown systems in France, Poland and Spain, and started up cooperations with Medical Equipment providers in Germany.
• General Manager of Lifewatch UK, a subsidiary of CG Europe, as well as Sorin Lifewatch in Italy, a joint venture with Sorin Italy.
• Taken care of installed base for the total EMEA area of the first generation tele-cardiology products.
• Tripled sales in 2 years.

In 2002 :
• EIG inc, an independent professional services firm specializing in simultaneously
improving IVR utilization and customer satisfaction
• Areopa, a consultancy company active in the fileds of change management, intellectual capital and knowledge management.


feb. 2000 – nov.01 Supplitel AG / Zürich
CEO and Co-Founder
Supplitel was founded, together with Greg Volkart, to spin off the virtual portal application of Omnitel, now Vodaphone Italy, and made by Philips Speech Processing, from where most of the employees came.
Supplitel provided integrated voice recognition solutions to Telcos, Content-, Internet- and Application Service Providers. The goal was to create a modern platform for voice enabled applications : the Supplitel Black Box or “ SBB “.

Looking for a 10 mio investment and VC capital, Supplitel obtained 3 mio in the first round, and was successful in signing up the first contracts with Monaco Telco, SFR, France Telco and a number of small ASP’s in the UK. Needing more capital to develop the SBB-platform and the ASP applications, it went for a second round of 3 mio and found 2 subscribers for each 1 mio. The discussions with the 3rd investor were almost finished, when the dot.com crash hit in all force and the September 11 disaster forced all potential investors into secure mode.
Having no liquidity left, the founders invested some bridge capital, but finally Supplitel had to give up and filed for bankruptcy in November 2001.



feb. 98 – nov. 99 Philips Speech Processing / Vienna
COO and Executive Vice President
PSP is a business unit of the Philips holding, active in the world of ASR / Voice Recognition.
Its vision is to act as technology provider in the 3 domains : dictation, telephony and
embedded or voice control applications.
Accomplishments :
• budget :
1998 : exceeded the 1998 sales budget by 50%, or 4 times the 97 budget.
1999 : the telephony revenue exceeded more then 25 mio $, an over-achievement of 40% of the original budget, which was again set at 4 times the 1998 budget.
• responsible for worldwide sales & marketing.
- Large contracts in the telephony / CTI area with mainly horizontal players : Brite,
Unisys, Brooktrout. The total amount exceeded 50 mio. $.
- Application contracts were made with :
• Omnitel : the FIRST „ virtual portal „ in the world.It offered 300 services over 3000 channels to 9 mio subscribers using voice, internet and WAP.
• British Telecom / Portugese Telecom : the FIRST „ directory assistant „
• Deutsche Telekom : a video on demand application.
• France telecom, Telia, SFR, Bell Canada and Viarail : call center applications
- A new continuous speech dictation product : FreeSpeech 98 was launched succesfully in the USA via the internet, later in Europe. In 1998, a n° 1 position was achieved in europe.With his successor, FreeSpeech 2000, an interesting start was achieved in the USA, selling to retail chains as Office Max, CompUSA,etc..Unfortunately the company’s president did not wanted to free up the
necessary budgets for the necessary marketing support.
- In the speech-embedded area, major contracts were achieved in the automotive area : Mannesman, Magna, VW, BMW, internal sales to Philips HVE.
• start up the USA-activity :
- From scratch a unit of 35 people was formed to market the PSP products in North
America. Since the start in september 99 many pilots were established at major telecommunication and internet companies.
- Participated in the acquisition of VCS, the oldest ASR comapny in the USA, with more then 4000 ports installed and over 50 customers and partners : the final
breaktrough in the USA .
• leading the development proces and progress
- Succesful and timely launch of all products under responsibility.
- Omnitel : set up a software house of average 150 people (with peaks up to 240) in 3 weeks. Achieved succesful launch of 50 services in only 8 weeks.
• started a spin-off company for the internet : SPRIDGE

nov. 90 – feb. 99 ICL plc / London
ICL plc is a member of the Futjitsu group, ‘s worlds second largest IT supplier. It is dedicated to apply Information Technology in providing profitable, high value customer solutions for improved operational and management effectivity.
It’s vision is to become the most trusted system integrator in the chosen markets :
Retail (e-commerce), the internet, banking and governmental business.

feb. 95 – feb. 98 Regional Managing Director ISA
The ISA region covers Italy, Switzerland and Austria. The profitabilty of it was a disaster,it lost 12 mio£ per year during the last 5 years. Only ONE goal: „make it profitable„
Accomplishments:
• P & L situation: losses came down from (12) mio £ in 94 to a profit in 1997 of 1 mio £.
• A 3-year plan was developped and agreed with the board:
• Streamlined the business with focus on retail and divested in all non profitable activities.
• Software development was concentrated on a minimum amount of software products, the helpdesk functions reorganised and concentrated.
• New services like : consultancy, project management, training, managed services were introduced. People were reskilled.
• New software solutions were launched: e-commerce, data warehousing, supply chain and marketing support.
• Setting financial objectives and instituting controls to ensure that the budgetted order, revenue and profits are met.

aug. 93 – end 94 General Manager ICL BELGIUM / Diegem
Belgian subsidiary of ICL plc. Its turnover was 1.110 mio bfr. ( 30 mio $ ) at the end of 1992,with an operational loss of 228 mio bfr ( 5,5 mio $ ) at arrival in august 1993. The major task was therefore to put ICL Belgium back on track, before starting an international career.
Accomplishments:
• P & L situation:
1993:Losses were brought back to 2.3 mio $, an improvement of nearly 300%,
1994:Turnover increased by more then 20 % to 30 mio $.
Losses were further reduced to 1 mio $, an overachievement of 100 %
• Adapt organisation to the necessary cost structure and expected margin streams. A restructuration plan was developped, agreed with Manexec, discussed with the ministery of labour, the unions and the works council.It was then executed fast. All employees were informed. The plan included : reduction of staff, closing of offices and buildings, reorganise the finished goods inventory and the support centre, reduce the spare stock to branch level, solve the internal system, maximise the synergy with Holland ( support, legal, quality, IS, marketing ) and rebuild the existing divisions
• Achievements : Reinstalled motivation of coworkers, acquired Business Software and reinforced the position in the Local Government, expanded existing business with the European Institutions, the retail business boomed.

jan. 93 – aug. 93 Marketing Manager Benelux / ICL Benelux – Utrecht
The official role was to manage the marketing and sales support organisation. In reality, a secret mission was received from the general manager Benelux to prepare a drastic reorganisation. Plans were developped and implemented as a crisis manager untill end of july.
The restructuration included the reinstallement of ICL Belgium as a separate entity.

nov. 90 – dec. 92 Division Manager Major Accounts / ICL Belgium
Responsibilities and achievements:
• streamline the business and product/marketmix around a number of major accounts :
• retail: developed marketing plan, designed appropriate Sware solutions, and put necessary people and skills in place. Installed professional services group to customise solutions and execute 2nd and 3th line support.
• government: strengthen the sloppy relation with the Sware house, reorganised project management and obtained 70 mio bfr. of business
Results :
• obtained 98% of quota in 1991 and 125% in 1992, sales productivity grew with 50%
• ISO 9001 certificate was obtained in june 1992
• customer satisfaction grew from 6.8 to 7.3 in '91 and to 7.8 in 1992 (8.4 in retail).
• signed BRICO ( G.I.B.-group) order of 6mio £ and EDI (Vendex group) order of 2 mio £, including Hware, Sware, customisation, project management, support, training, etc...
• responsible for startegic plan, acting general manager from january 1992 onwards.

1988 – 1990 ETS. VAN DER HEYDEN / BRUSSELS
GENERAL MANAGER PERKIN ELMER division
Perkin Elmer is the world leader in analytical high-tech instrumentation. They also provide adequate SWare solutions to master all data collection on proprietary and standard PC's. A general LIMS software covers the complete laboratory management. This package was available on Perkin Elmer and DEC computers.
Responsibilties and Achievements:
• Increased sales by 11% in 2 years, were worlwide market growth was average 2%.
• Profit went from a loss in 1987 to a profit of 1 mio $ on revenues of 8.5 mio $.
• Assume full P&L responsibility with leadership in all areas, reorganised a complete new sales team, monitored good relationships with major accounts and different production sites of Perkin Elmer. Satisfaction was obtained of customers, shareholders and collegues.
• Redefined an optimal market-mix, defined both short/long term strategy in respect to added value, business plans, PR-activities, pricing policies and personnel.

1985 – 1987 MINES MINERAIS et METAUX / BRUSSELS
MARKETING and SALES MANAGER / dry battery products
Daughter company of GECHEM, a division of the SOCIETE GENERAL de Belgique.
MMM trades ores, metals, alloys and chemical products worlwide.Turnover in 1987 :
4.5 billion bfr. (100 mio $). This chemical product division played a major role in stimulating manganese salts production in Belgium and the U.S.A., and became one of the world's leading distributors of manganese dioxydes. It also supplied metallic salts and chemicals for industrial, agrochemical and electronic applications.
Turnover of the division : 2.5 billion bfr (60 mio $)
Responsibilities and Achievements :
• Reestablish competitive position without loss of profitability. Installed market and sales plans on a global basis. Updated and recentered the worldwide network of foreign subsidiaries and agencies of MMM. Redefined new objectives, pricing and profits. Developped new niches in pharmaceuticals, ceramics and catalysts.
• Results :
- Increase in turnover was 2% per annum in the synthetic MNO2- market were average decline was 10%. In the MNO2-ore market, growth was 10% per annum, were the average decline was 3%.
- Profitability at 103% of budget.
- Obtained 4 promotions in 2.5 years.



Education

1969 – 1977 RESEARCHER / UNIVERSITY of GHENT
1975 - 1977 assisted Prof. Dr.W.Fiers in his fundamental research in molecular biology 1969 - 1973 assistant of Prof.Dr.J.Hoste during Ph.D. research in physico-electrochemistry

1977 acted as interim professor at HRICV / Ghent
State University of Ghent
1965 - 1969 Licence degree in Chemistry
1969 - 1973 Ph.D. in Science
1975 - 1977 B.Sc. in Molecular Biology
1978 B.Sc in Biophysics, Ispra Italy

State University of Antwerp:
1981 - 1983 Postgraduate in Management - M.B.A.
1984 - 1985 Postgraduate in Financial Management
1985 Internal and external audit

Seminars and courses in:
• Quality Assurance, Marketing and Sales, Top Management,
LEADERSHIP ACADEMY.
• Computers: IBM 2002, IBM 360/30, SIEMENS 4004, PDP 11 and PDP 8, APPLE and standard PC's.
• Languages: Assembler, FFortran, PL1, Macro, PAL, algol, Basic, DOS and Windows.

1974 Military: 1st Sergeant - Health Services



Skills

• strategy and planning
• implementation
• turn around / crisis management


Languages

• Dutch, French, English and German: excellent
• Italian, Spanish: notions.

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