Flex Manager

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Interim Manager

Interim Manager

Work Experience

OBJECTIVE

 Operations management
 Commercial management/business development or customer support management
with departmental or regional responsibilities


PROFILE

Development and implementation of departmental strategies to generate revenue, to deliver cost savings and promote excellence in customer service, seeing the global picture and turning the ideas into objectives, building the required relationships and making it happen.

Wide experience in positions covering simultaneously different aspects
 operations and operations support
 service level agreements
 customer focus and customer relations
 international business-to-business sales, sales management, marketing and strategic planning,
 financial management, budgeting
 people management

Hands-on people-manager with customer focus, pragmatic, flexible, entrepreneurial, negotiator and organizer, successful in transferring skills, knowledge and cooperation from one activity sector to another.



Free-lance Consultant in ICT/Telecom and Serviceorganisation


Freelance Consultant in ICT/Telecom en Serviceorganisation since 2005

Presently active as Transition Manager within the frame of SITA Airport IT GmbH, Düsseldorf , Germany , an outsourcing joint-venture of SITA INC and FDG/Dusseldorf Flughafen. Members of Staff outsourced : 65.
Services covered by this outsourcing are : trunkradio, full airport networking on site, provision of telephone systems, IT desktopservices including helpdeskservices, FIDS applications, SAP applications development, management for airport related projects.

This position entails mainly a provision of an overall management support during the changes towards a new cost-effective 24h service structure.

Major projects which are now implemented and rolled out are :
 Replacement of the analog trunk radio system by a digital trunkradiosystem provided by EADS
 Move to a new datacenter and the full implementation thereof
 Replacement of all server- and back-up farms
 Replacement of telephoneswitches.
 Implementation of operational processes according to ITIL recommendations aiming at obtaining an ISO 9000 certification in the near future.







SITA S.C. (Société Internationale de Télécommunications Aéronautiques) www.sita.aero

SITA is the world\'s leading provider of global information and network solutions to the air transport sector and other industries. SITA supports its members and customers globally in over 220 countries and territories.

Project Director Global Operations – Airport and Desktop Services 2003 – 2004

Integration and consolidation of the CUTE (Common User Equipment Terminals) operational procedures worldwide Executive Sponsor of the Network Concentrator Resiliency Project.
Operational sponsor of the Airport Connect Network project within the Airport and Desktop Services department;
Operational Audits.

Regional Director Operations Europe – Airport and Desktop Services 2001 – 2002

Operational, financial and administrative management, customer relations and support of airport and desktop
operations to companies, covering 92 airports in Europe (> 15.000 CUTE/Common User Equipment Terminals).
Operations covered as well passenger as baggage related applications and services. Strategic planning.
Operational budget: 60.000.000 USD. People management. Staff: 132 before integration / 250 after the integration.

 Integration and consolidation of the CUTE operations staff with the staff dedicated to the Lufthansa Campus
Desktop project (6000 Terminals worldwide).
 Ongoing integration of the Service Delivery Management for the worldwide service for British Airways, Lufthansa, Air France, Airbus, Aeroflot and smaller projects.
 Ongoing integration of the Air France support delivery at Roissy Airport (Staff 90) into SITA.

Regional Network Operations Manager, Northern Europe (Benelux +Nordics) 2000 – 2001

Operational, financial and administrative management, customer relations and support of the SITA/Equant Data-
Voice and Network. People management. Staff: 124


 Consolidation of the Amsterdam Network Control Center into the Global Network Management Center, Paris,
followed by the re-vectoring of the Network Control Center staff.
 Consolidation of the Amsterdam and Brussels Helpdesks into the Global Customer Service Center London,
followed by the re-vectoring of the helpdesk staff.
 Local Network Operations transfers from the SITA entity to the Equant group

Regional Network Operations Manager, Benelux 1999 – 2000

Operational, financial and administrative management, customer relations and support of the SITA/Equant Data-Voice Network in the Benelux. People management. Staff: 108

 Successful Year 2000 rollover for as well the network operated in the Benelux as the CUTE (Common User Terminal
Equipment) systems at Brussels and Amsterdam airport
 Rebuild and reorganization of the Amsterdam Helpdesk, Network Control Center and the Brussels Helpdesk

Country Manager Belgium and Luxemburg 1992 -1999

Operational, financial and administrative management, customer relations and support Staff: 29

 Implementation of the local customer helpdesks and local service delivery units in Belgium and Luxemburg
 Operational start-up of CUTE (Common User Terminal Equipment) applications at
Brussels Airport and BSM (Baggage Sortation Message) applications.
 Design and implementation of 14 additional telecommunication access centers in Belgium
 Rebuild completely the Brussels Telecommunication Center in Brussels
 Design and implementation of a second International Telecommunications Gateway at Brussels Airport.

In addition, legal representations were held for the following SITA group companies, including administrative and financial management:

 EQUANT Integration Services (formerly ITS) Belgium,
 EGN B.V. Belgium and Luxemburg 1994 –2001,
 SITA sc Belgium and Luxemburg 1993 – 2004,
 SITA INC. Belgium and Luxemburg 2001 – 2004.



CRYPTECH N.V. Zaventem,Belgium .

A Belgian company specialized in computer security software applications. Headcount : 20.

Sales Manager (reporting to the General Manager) 1991 – 1992

Sales and marketing of computer security applications.
Target market: Government (Office of the Prime Minister/Bistel, Ministry of Foreign Affaires/Belextel), NATO,
Military Agencies, Law Enforcement, Corporate IT divisions, Banks




UNIDEN Europe N.V. ,Zaventem, Belgium www.uniden.com

A Japanese company being one of the largest manufacturers of telecommunication devices: consumer products based on radio applications. Is a leading OEM (Own Equipment Manufacturer) supplier for major brands.

General Manager Sales (reporting to Board Member Sales, Engineering and production) 1988 – 1991

Coordination of all sales and marketing activities in Europe through local distributors. Sales forecasts.
Staff: 11. Turnover 1990: 3.300.000.000 BEF

 Launch of the 3rd generation 900 MHz Cordless telephones in Europe, Introduction Satellite Broadcast Receivers in Europe, Introduction of ASTRA Satellite Broadcast Receivers with smart-card readers (1988)
 Start –up cooperation with AEG Marine Techniques, Hamburg: development of dedicated marine radio equipment, incorporating ATIS specification and Digital Selective Call. (1989)
 Launch of new series of Uniden Citizen Band Transceivers, Development and introduction of OEM Citizen:
band models for STABO, Germany and President Europe, France. (1990)
 Introduction of 900 MHz cordless telephones on the East European market, Launch of E-Tacs cellular phones in United Kingdom, Austria, Spain and Italy. (1990)
 Development and introduction of the 3,5 generation cordless telephones in Europe. (1989-1991)

Sales Manager, Telecommunication Services / Cordless Telephones 1986 - 1988

Sales and Account Manager for the Cordless Telephones products. Launch of the products in Europe.
Technical project coordination between customers and engineers in Tokyo. Staff: 3 Technical Support Engineers.
.
 Project Manager of the cooperation with Siemens for Megaset Cordless telephones”: Value 1.100.000.000 BEF











S.W.I.F.T. S.C., La Hulpe www.swift.com
SWIFT provides the global financial community’s foremost messaging infrastructure at the lowest risk and highest resilience and offers business solutions in the area of payments, trade, treasury and securities worldwide.
E.D.P User Support Coordinator (department Bank Operations) 1980 – 1986

Daily operational support of the bank members: the first line and second line helpdesk services (IT and Telecom).
Coordination with all levels of the company. Provide operational trainings to the banks on request.
Provide implementation and cutover support during network rollout in new member countries.



Neckermann + Reisen, Brussels / Frankfurt, Germany

Sales Coordinator, Brussels 1979 – 1980
Start-up, opening and management of 15 sales offices and franchised agents in Belgium
Study of the competition and price calculations. Preparation of the national sales brochures. Sales Promotion.

Assistant Manager on board of the TS Maxim Gorki and in Spain 1974 – 1979
Started as local Representative in Spain and Morocco



SUNAIR NV, Oostende Local Representative in Spain and Morocco 1973 – 1974

Studies and Complementary Training

RUG (Rijksuniversiteit Gent) Oriental Philology (Chinese/Japanese) 1972
Higher Secondary, Heilig Hartcollege, Ganshoren (section Latin – Greek) 1970

Sales : Sales Management by UFSIA/IPO, Sales Strategies by MCE, Negotiating effectively by MCE, Through
the eyes of the Customer (SITA internal)
Management : Leadership (SITA), Leadership (SITA/Equant.)
Others : Managing Total Quality, Management Strategies and Corporate Planning by MCE, Budget processes by
MCE, Managing Media Relations by Clodong/Griffiths&Co, Selection and Interviews by UFSIA/IPO,



Language Skills

Dutch : Mother tongue German : Good
French, English : Excellent Spanish : Good


Miscellaneous

Born in Turnhout, on April 29th 1952.
Married. 2 Children.

Board Member of the professional organization “Belgian Airline Representatives” (BAR) 1993-2004
Member of the National Comité Paritaire 315.02, Member of National Social Fund 315 1993-2002
Hobbies: Sea-Kayak, Holder of a French Coastal Navigation license, Reading, Music.




Education

Studies and Complementary Training

RUG (Rijksuniversiteit Gent) Oriental Philology (Chinese/Japanese) 1972
Higher Secondary, Heilig Hartcollege, Ganshoren (section Latin – Greek) 1970

Sales : Sales Management by UFSIA/IPO, Sales Strategies by MCE, Negotiating effectively by MCE, Through
the eyes of the Customer (SITA internal)
Management : Leadership (SITA), Leadership (SITA/Equant.)
Others : Managing Total Quality, Management Strategies and Corporate Planning by MCE, Budget processes by
MCE, Managing Media Relations by Clodong/Griffiths&Co, Selection and Interviews by UFSIA/IPO,



Languages

Niederländisch, Französisch, Englisch, Deutsch, Spanisch

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