Flex Manager

 beschikbaar?

interimmanagement TIP: soortgelijke CVs vinden

CRM / WFM Consultant - Project Manager

CRM / WFM Consultant -  Project Manager

Work Experience

Mar 2012 – Present - Freelance Management Consultant
- Delivery of professional business services supporting CRM and other business technologies.

Apr 2006 – Mar 2012 - Management Consultant - Accenture, London
Manager in UK Consulting Practice – worked in Talent & Organisational Performance (T&OP) and CRM service lines. Client-facing project roles included:
- Global Change Lead for transition to a centralised IT service-desk organisation and systems (Global Engineering Company).
- EMEA Change Lead for Phase 1 of Oracle ERP implementation to standardise Finance and HR processes and systems (part of multi-million pound deal for Global Consulting Company).
- Lead Business Consultant, leading strategic review of Workforce Management (WFM) capabilities and staffing efficiencies in UK contact centres (FTSE 100 Telco).
- Business Consultant for design of Workforce Optimisation processes and Customer Contact strategy for new European-wide contact centres, as part of multi-million pound technology partnership (FTSE 100 Oil Company).
- Learning & Development Manager, leading team in the design of e-learning to support Siebel CRM roll-out. (as part of a £500 million Government IT project).
- Learning & Development Manager, managing one-third of global corporate learning curriculum.

Education

1992-1996 - B.A. (Hons) Business Studies - Oxford Brookes University

1990-1992 - A-Levels - The West Bridgford School, Nottingham

Skills

business consulting, change management, project management, process improvement, training & coaching, team management, CRM, WFM

Languages

English

 beschikbaar?

Interim managers zoeken: