Flex Manager

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Process Consultant, Project Manager, Team Leader

Process Consultant, Project Manager, Team Leader

Work Experience

1989-1991 IT internship at the headquarters of an international industrial corporation in Denmark
1991-1993 Consultant at an IBM Business Partner in Denmark
1993-1995 Consultant and project manager at an industrial corporation in Switzerland
1995-2000 Project manager and team leader (5 members) at an IBM Business Partner
2000-2002 Senior consultant, customer care telco and industry, and project manager at an international consultancy and system house
since May 2002 Self-employed consultant and coach for specialists and executives and for organisations

• Management and consulting of complex and critic consulting and technology projects. Main domains: customer care, service, retail, production, logistic (Project sample list on inquiry)
• Process definitions, process optimisation in workshops, write concepts and specifications, implement in appropriate software tools and systems
• ERP systems rollout (6 years), CRM (2 years)
• Responsibility of management, costs, time, quality
• Many customer projects and heterogeneous customer environments
• Customer care, presales, sales support, presentations and demos, exhibitions
• Point of contact on various hierarchic and personal levels
• Generalist and specialist simultaneously
• Seminars and conferences


Education

1986-1988 Business College in Denmark
1990-1993 Study of Business Economics at the Business Academy of Kolding (Denmark)
1994-1995 Management Training, Management Diploma, BPIH (Berne)
1996 Semester course in Business Accountancy, Management Diploma BPIH (Berne)
2001 Certified SAP-CRM Consultant for mySAP.com, SAP Solution Academy (Basel)
2001-2005 Change Management at Schweizerische Gesellschaft für Organisation (Glattbrugg)
2002-2003 Systemic methods in families, relationships and organisations, Dr. Bertold Ulsamer (Freiburg Brsg., Germany)
2003 Systemic structured methods in organisations by Prof.Dr. Varga von Kibéd (München)

Ongoing Education and training in project management, team building, leadership, facilitation and communication. Self-awareness and personal development. Several software product trainings.


Skills

Professional Competence
• Profound technical and business know-how
• Detailed knowledge of business economic coherences
• Consulting, analysis, design and implementation of IT solutions
• Analytical thinking, solution focused
• Keen perception, excellent ability to think abstractly
• Flair for IT solutions

Methodological Competence
• Adept balance between structured and pragmatic proceeding
• Project management in software rollouts
• Project management in software development
• Process optimisation
• Data analysis, data modelling
• Software development
• Leadership and coaching
• Facilitation of change processes
• Training

Social Competence
• Distinctive customer orientation and team behaviour
• Entrepreneurial and systemic / integrative attitude
• System dynamic and psychological understanding
• Willingness to share own knowledge and to facilitate the exchange of experiences
• Negotiation skills
• Willingness to bring her creativity in into teams
• Team building to serve the purpose
• Look, listen, identify and speify coherences!

Self Competence
• Self reflecting
• Comprehending perceptions
• Work independently
• Like to assume responsibility
• Large engagement
• Work - life balance


Languages

• German: fluently, oral and written
• English: fluently, oral and written
• Danish: mother tounge


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