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IT Project Manager

IT Project Manager

Work Experience

Overview

I am a highly experienced Project/Resource manager within multi-cultural international IT commercial and defense environments. Having lived and worked in England, Germany and the Netherlands I have experienced the differences in social and business cultures first hand. I have a very pragmatic approach with a good eye for the client expectations, can quickly understand business processes and can manage projects and resources to best realize the requirements. I am strong in coordination with excellent communicative and social skills at all levels. Now seeking increased responsibility within a general or project management role in an international commercial progressive organisation in the south of the Netherlands, Belgium or Germany.

Work Summary

LogicaCMG (Jan 2001 – today): Project manager, resource manager, programme manager ICT consultancy, operational environments, CRM, Call centers
Computer Sciences Corporation, CSC (Sept. 1994 – Dec 2000): Project manager, resource manager, project office, international ICT consultancy, operational environments
Cambridge Parallel Processing, CPP (1993-1994) : Technical Sales, Marketing
Primary Image, PI (1992-1993): Technical Sales, Marketing
EDS (1988 – 1992): Project manager, developer/designer, commercial and military projects
British Aerospace PLC (1984 – 1988): VLSI, Technical design, software developer

Work Experience

January 2001 – Today LogicaCMG
Function Consultant Project Manager
Project/Programme Manager
Responsibility: Teams up to 10 resources
Various projects from 1 week to 8 months duration
Clients Mercedes Benz (Call Center), DHL, AFNORTH, VODAFONE, UPS, LogicaCMG (internal)
Projects:
- Programme office for MMSC trial for Vodafone.
- Conversion of the Mercedes-Benz CRM call-center software (handling 10000 calls per day) with help from the newest Siebel/Genesis technology. Responsible for the starting-up, the planning and coordination of the whole project and the liaising with the different departments and directors within the MBCAC. This project was seen as the largest project to date in the history of MBCAC Maastricht and is a critical success factor for the future.
- Business analysis and process improvement for The Regional Headquarters Allied Forces North Europe (RHQ AFNORTH)
- Manager for the development a bespoke CRM application for Boston Scientific.
- Introduction of PRINCE-2, Multi-project management procedures and tools into DHL

CRM Project Leader
- The implementation of Invensys CRM in LogicaCMG Maastricht, Creation of management processes and reports, central point of connect


1994 – 2000: Computer Science Corporation (CSC)

Function:
- Consultant Project Manager, Resource Manager
Responsibility:
- Projects of € 2-4 million/year
- 10 – 35 resources
- European Ford dealership management, logistics, datawarehousing
- Various international projects performed over a 6 year period
- Client: Ford Motors (Cologne, Germany)

Project manager for Ford dealership management and logistic systems in Europe. All Ford projects were bespoke N-tier Internet/Intranet systems designed to be rolled out over Europe. One of the key challenges within Ford was to deliver and integrate new development within the operational legacy system environment. As project manager responsible for the full project lifecycle including configuration and release control after rollout.

Project Management
- Full project lifecycle to realize the new Ford business processes under strict quality and project standards and guidelines. Full reporting of progress, budgeting and KPIs to CSC/Ford. Issue/Risk/Configuration management and version control.

People/Resource Management
- Project Office (performed over 6 years): CSC resource responsible for the hiring in of IT staff, (re)allocation of resources, organizing training and performing reviews.

Business process optimisation
- Working closely with the client to define, optimize and harmonise the business operational processes in 3000 Ford dealers, depots and suppliers within 5 main European countries with a view to rollout the new systems into 19 countries (23 languages). Supported the creation of SLAs with each dealer/supplier/depot organisation. Assisted with the setup and running of a helpdesk for pilot dealerships.

1993 – 1994: CAMBRIDGE PARALLEL PROCESSING (CPP)
Role: Technical Salesman

- Technical salesman for the image processing products from CPP.
- The creation of proposals and offers and with technical documentation.
- Organized and presented at exhibitions and seminars.

1992 – 1993: PRIMARY IMAGE (PI)
Role: Technical Salesman

- Technical salesman for the image processing products from PI.
- Creation of proposals and offers and with technical documentation.
- Organized and presented at exhibitions and seminars.


1988 – 1992: EDS (previously SD-Scicon)

Function:
- Project Leader
- Developer
Responsibility:
- Project size up to €1 million/year
- Teams of 1 - 10 resources
Clients
- MoD, Various security companies, British Rail



Education

Education and Training

University of Hertfordshire (1980 – 1984) – 2.1 Honours degree in Electrical and Electronic Engineering

Training
- PRINCE II (2002)
- Siebel for managers (2001)
- Business win/win (1995)
- Project leading (1990)
- Business finance (1990)
- PMS (1990)
- Technical Sales Techniques (1993)
- Business communication skills (2002)
- Business social skills (2002)
- Environmental management (2002)


Skills

Project Management Skills
- IT projects (International / multi-cultural)
- Full IT project lifecycle (specification, design, development, test, implementation and deployment)
- Modern Project Management Methodologies / Tools
- Risk/Issue Management
- Management of budgets/finance
- Business Analysis
- Version/Configuration management
- Release management
- Monitoring deliverables, KPIs
- Creation of SLAs
- Quality Standards

ICT Comptetences

Methods: Commander Project Management, Prince 2, PMS (EDS in-house)
Application Areas: Intranet / Internet / Extranet Applications, Client/Server, middleware, datawarehousing, Telecoms, Mobile Networks
Databases: Oracle, SQLServer, MySQL, MS Access, Data Modeling, OLAP
Tools : MS Excel/Access/Powerpoint/Project, Project Manager Workbench / Portfolio manager, Artemis project management tools, Siebel 7 CRM, Invensys CRM, Oracle Designer 2000, Toad, Oracle Web generation tools, Visual Test, Testframe
Technical: HP/Oracle, HP Unix, Solaris, PLSQL, EDI, PHP, HTML, Perl, Javascript, Java, WSB, WAP, Visual Basic, LDAP
General: OOD, CRM, ERP, Quality standards: AQAP/EN9001/TickIT


Languages

English (Mother language)
Dutch (Very Good – Written and Spoken) *
* Nederlands voor buitenlanders NT2 exams (passed) – certificates available
2 years 1-to-1 Netherlands training (‘Talen Support’, Sittard) – certificates available
2 weeks intensive Netherlands training (Regina Coeli – Vught) –certificates available
1 week intensive Netherlands training (Dialogue – Knokke (BE)) - certificates available

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