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Interim manager / teamlead testteams

Work Experience

Date:
01/06 – current: Interim teammanager
ING/Nationale Nederelanden/ Test Services
Account & Delivery manager
• Ensure delivery for WUH and Regiobank for Test Services using internal and external personal.
• Coaching testmanagers and testers.
• Accompany the outsourcing of Test Services.

02/05 – current Teamlead Testteams
ING / Nationale Nederlanden/ Test Services
Testmanager Test Services
• Projects: SAP CS
SAP CRM
WFD (Wet Financiële Dienstverlening)

06/04 – 01/05: Project Manager
ING/Wholesale International Amsterdam
Project manager Improvement End Of Day Chain
• The end-of-day processing of WIA (15 applications and 8 departments) was analysed and 100 improvements recorded. Initiated and led 15 projects to cover the most important improvements.
• Revive the problem report process for WIA.

06/02-02/03: Project Manager
ING Barings
Projectmanager Implementation Configuration Management (ITIL)
• Implemented ITIL-process Configuration Management for the Application Support departments (4).
• Joined process Configuration Management for AS with the WIA and ITC processes.

06/01-06/02 Team Coördinator Project Support
ING Barings
Start-up and team lead Project Support
• Described tasks, roles, responsibilities, communication lines and functions.
• Recruited employees.
• Coached employees.
• Chaired meetings.
• Initiated improvement projects (regarding Knowledge Management & ITIL processes Problem & Change management).

05/01-06/04: Support Analyst
ING Barings
Initiate and realise improvements on application support areas.
• Process analysis Release management resulting in:
• Project manager improvement Release Management process.
• Recorded Acceptance criteria.
• Set up Quality and Assurance agreements with IRM.
• Transferred functional testing from the Development department to the support department.
• Developed acceptance test process within ING Barings's Release Management programme.
• Developed automated system for acceptance testing.
• Participated in global projects as Migration Back-Office for London, New York and Tokyo. All were successfully tested, accepted and implemented.
• Acceptance tests optimised until 95 % was automated.


06/00-05/01: Release coordinator
ING Barings
Responsible Software releases for the Back-Office systems
• Planned resources
• Implemented releases
• Designed, programmed and tested a tool for the registration of system changes.

11/99 – 06/00 Functional Support Manager
ING Barings
Performed first and second line Support
• Responsible for continuity and availability several back- and front office applications.
• Recorded work instructions
• Tested and implemented an Incident Management tool for a department.

06/99 – 10/99 XML programmer
ITC
Software programmer and tester
• Programmed a document generator for lease contracts.

Education

07/92- 06/98: pre-university education

02/99-02/03: Bachelor Informatics and Information Technology, ING & Haagsche Hogeschool

03/06 – 12/06 start@ING Manager, ING

03/04: BackOffice Operations, NIBESVV

10/03: Personal Efficiency Program, IBT

03/03: Financial Markets, NIBESVV

10/02: Configuration Management, ISES

02/02: ITIL Foundation, ISES

05/01: Derivatives, IFT

12/00: Project management method Prince 2 & Time Management, PinkRoccade

12/00: TMAP

09/00: Stock Business, NIBESVV

08/99: Orientation Financial Institutions, NIBESVV

06/99: Communication training, Dactylo

Skills

Creativiteit
Visie
Prestatiemotivatie
Overtuigingskracht
Luisteren en Sensitiviteit
Mondelinge uitdrukkingsvaardigheid
Ontwikkelen van medewerkers

Languages

Nederlands, Engels

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