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Call Centre and Training

Work Experience

I have 10 years contact centre/call centre experience. I have project managed the build of them as well as managed them on a daily basis. I have integrated call centres to reduce cost and increase productivity. I have worked for BT, Prudential Pension Review and London Congestion Charging (Capita Group).

I also have training management (design, delivery etc) experience and am CIPD qualified.

I have operational security management experience including crisis management for BT.

Education

CIPD qualified - Diploma in Training Management and Certificate in Teaching

A levels in English and Psychology
6 O levels (grade C or abvoe)

RSA secretarial qualifications
Typing speed 90 wpm

Skills

Managed large multi site teams, particularly call centres and operational security.

Training management (design and delivery)

Languages

None (O'levels in French and German)

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