Flex Manager

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Organisation & technology advisor - interim manager

Organisation & technology advisor - interim manager

Work Experience

EXECUTIVE SUMMARY

As an Organization Advisor and Interim Manager my main goal is to increase the effectiveness and flexibility of an organization. In my view this requires the right focus on people and adequate technology to develop and maintain a strong organization with motivated people. My main focus lies on process improvement and communication in IS Development, IS Services and HR.

SAMPLE INTERIM MANAGEMENT MISSIONS

• As an Interim Manager at Mobistar I was responsible for different activities including :
o Executive & team member coaching
o Communication and attitude improvement programs
o Technology audits : after auditing the traffic chain of the mobile network we where able to save 8 TB of DB volume. At the same time the process was optimized which increased revenue by € 1,5 M while reducing the management cost by € 1,8 M on a yearly basis
o Organization Architecture : design and implementation of Support organization, including organization layout, role definitions, planning, resourcing, and timesheet management
o Service Catalog definition : establish a service catalog, including budgeting, customer alignment, and financial follow up, so that activity based costing would be possible
o Golden Nuggets program : specific optimization programs
o Teambuilding activities

• As a Trainer for Alcatel I was responsible for large teambuilding events

• As an Organization Advisor for DVV I was involved in the new design of their internal development department





Education

Computer Science

Skills

CAREER SKILLS

People +
• Staff Coaching
• Communication Skills
• Conflict Management
• Stress reduction
• Effective Relaxation in Business
• Executive Coaching
• Technology Coaching
• Teambuilding
• Leadership coaching
• Vision quests
• Vision alignments
• Project management skill development
• Staff Empowerment
• Staff supervision/training
• User relations/training
• People skill trainings
• Turnaround strategies
• Service Improvement
• Method Alignment
• Quality awareness

Technology =
• Internet Technologies
• Emerging Technologies
• Architecture review & audits
• Cost Improvements
• Very Large databases
• Legacy systems
• Systems development
• Applications development
• Design/specifications
• Data Warehousing
• Service Delivery
• Production systems
• Testing/implementation
• Financial systems
• People management systems
• Project Management systems
• Document Management
• Resource Management systems

Organization
• IS organization design & implementation
• IS management
• Architecture Management
• Internal/external communication
• Executive Management
• Change Management
• Major conversions
• Service Catalog Development
• Project management
• Planning/budgeting
• Quality control
• Service management & operations
• Problem Management
• Incident Management
• Customer support/service
• Configuration control
• Methodology management and improvement
• Security Management
• Resource Management



Languages

dutch, english, french

Other

CAREER EXPERIENCE

ENTRANCE, Schepdaal, Belgium 7/99–Present

Partner
Our mission is to optimize organizations: better people using adequate technology for better results As such we focus on service organizations and internal communication. We strive for a better relation between HR aspects and IS. As such we provide Advise, consultancy, interim management and training for medium to large companies.

UNISYS, Brussels, Belgium 2/99–7/99

Project Director
Manage the Unisys Central Delivery team consists of approximately 200 people running different large scale projects and support installed systems at customer sites.

ALCATEL, Antwerp, Belgium 2/89–2/99

Head of Application Development
During my 10 years at Alcatel I had following positions
• Head of IT Development : responsible for the internal development department, which develops and maintains applications for internal use at Alcatel (Intranet, Finance, Purchasing, Stock, Document management, …)
• Team leader Intranet development : Developed different internal internet based database applications
• Team leader Unix Development : a team which developed different internal projects on Unix machines in C++. As such this was one of the first large scale development teams for Unix at Alcatel
• Project leader for different projects related to IT service management (Problem management, Fault Management and Configuration Management)
• Database Administrator : oracle DB manager for large internal databases, this included database administration, version management and logical model management based on ERD diagrams
• Mainframe developer : Development in PL/1 on an IBM/370.

CIG-Intersys, Brussels, Belgium 2/86–2/89

Expert System Developer
Expert system developer at the mister cash team, the main objective was to manage an X25 network using an object oriented expert system.

SWIFT, Brussels, Belgium 7/85–2/86

Programmer
Programmer for the banking network interface between Swift and the mainframes of large customers.


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