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Technical Manager

Work Experience

Customer Service Manager for telecommunications company. Managing twenty staff with a variety of responsibilities for the fault reception, diagnosis & distribution of faults. In addition, for the recruitment of staff, dealing with customer complaints and maintaining the BSI ISO9002 registration of the company. Also, the end user training of customers, quoting for the provision of additional equipment, liaison with Sales group and the ordering and distribution of stores.

National Technical Support Manager for BT - dealing with product launch, technical writing, distribution of training and documentation, product evaluation, negotiating service agreements with manufacturers, national procedures and policy. Additional responsibility was for office PC security. Succesfully organised the timely production of a self teach pack required for the maintenance of customer premises equipment power systems.

Repair Service Centre Manager for BT - day to day management of up to thirty staff and for the reception, diagnosis and distribution of faults from customers the in West End District of London. Negotiated shift working system to cope with System X changeovers and raised performance from worst to best in District. Also responsible for BSI registration and library.

Field Service Group Manager for BT - day to day running of up to thirty staff responsible for the repair and maintenance of telecommunication equipment. Major project was for the re-distribution of workload for over 120 engineers.

Technician - Telecommunication equipment,EPOS systems, PCs, laptops and ATMs.

Education

Basic schooling.
City and Guilds for telecommunication technicians.
Various courses associated with management,BSI and quality systems, negotiation, staff counselling and appraisment and dealing with customers.
Various courses relating to customer premises equipment.

Skills

Man and office management, dealing with the customer and customer care, organising, project management, administration, repair and refurbishment of technical equipment and for PC software & hardware.

Other

I have worked with a variety of databases and PC applications. I have no problem learning something new.

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