Flex Manager

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ICT Manager

ICT Manager

Work Experience

04/99-11/00 Billing & Revenue Manager, New Skies Satellites (Satellite communication provider, spun-off from Intelsat), The Hague

· Managed the whole invoicing process, building from scratch a system handling both satellite usage billing and the monthly invoicing of 400+ leases.
· Set-up the billing & revenue procedures in close coordination with sales & marketing and conducted a pre-analysis for the implementation of a CRM package
· Managed the monthly revenue reporting ($136M in 1999) and conducted various financial analyses in preparation for the IPO.

06/98-03/99 Manager, Ernst & Young Management Consultants, Utrecht

- Masterplan for the euro project of a major Dutch bank
· Led workshops with managers from all over the bank to analyze the impact of the switch to the euro, from the new pricing strategy to the logistic operations.
· Formulated a conversion strategy for the transition to the euro of internal processes and the large-scale conversion of millions of contracts and accounts.

- Internal assessment for the global transaction service of a leading international bank
· Led the analysis of the Payments and Cash Management products features.
· Organized facilitated sessions with experts in the area of marketing and operations.

08/96-05/98 Project Leader, American Management Systems (IT consulting firm, $ 900M turnover; 7,000 employees worldwide), The Hague

- Migration of the 7 million customers database of a major telecommunication operator
· Led a team of 6 to design and develop the additional features required for the data migration to the new billing system and support the shadow production.
· Advised the client in defining a migration strategy and determining fall-back scenarios.
- Implementation of a telecommunication billing and customer care application
· Conducted the requirement analysis for the front-end interface, ensuring the integration of pricing plans and flexible subscriptions into the new billing & customer care system.
· Managed a team of 7 for system testing the billing stream, coordinating the on-site integration within a support group composed of more than 10 different nationalities.

12/91-08/95 Business Analyst, CGI Informatique (IBM France) , Paris

- Redefinition of the data model of a Pension Fund for Airlines Personnel
· Carried out the redesign of the process flow and data structure of the core applications, working closely with client managers to analyze the internal organizational impacts.

- Implementation of an European Community subsidy program for cattle breeders
· Conducted interviews with client teams from the Ministry of Agriculture's accounting and production departments and designed the data and process models
· Supervised the development, ensuring a successful implementation under tight deadlines
- Implementation of credit applications for a major French bank
· Led a team of 4 software engineers for upgrading the credit insurance application
· Formulated and implemented recommendations for improving the quality of technical and functional support. This led to a 50% increase in the number of affiliated units
Software development for the new employee participation funds of a commercial bank



Education

09/95-07/96 INSEAD, MBA Programme, Fontainebleau (France)
Awarded Sasakawa young leaders scholarship with an essay on inter-cultural management

09/93-06/95(part-time) IAE - Université de Paris Sorbonne
Degree in Business Administration

09/88-07/91 Institut National Polytechnique de Grenoble (France)
Hydraulics engineering

09/90-07/91 Universidad Politecnica de Catalunya (Barcelona, Spain)
Civil engineering

Skills

Strong analytical skills
Excellent communication capabilites
MVS / DB2 / Cobol / CICS (5 years)
MS Access / SQL / Visual Basic (2 years)
HTML / CGI / Perl / Javascript (1 year)


Languages

Fluent in French (mother tongue), English and Dutch
Good working knowledge in German, and Spanish


Other

10/00-now Created a Web site providing executives with insights into the impact of new technologies on business strategies.

11/00-now Conceived, designed and promoted a high-quality Web site featuring pastel and mixed-media artworks.

93-95 & now Advised a small company from the start-up phase on:
· helped the managers define their strategy and service positioning
· provided advice on pricing and cost control
· built an information system designed to efficiently manage the client base

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