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ITIL Service Management Consultant

ITIL Service Management Consultant

Work Experience

I am an experienced, ITIL qualified Service Management consultant, who can provide all facets of Service Management based on the ITIL best practice, or can provide Interim System Service Management.

My last assignment was as an Interim IT Services Manager for a start-up operation within UK named Fast Retailing, a Japanese clothes retailer. The role entailed establishing the Services strategy, identifying suitable Managed Service providers and negotiating and establishing Contract Schedules, whilst providing the day-to-day service.

My previous role was as a Process Consultant for Computacenter in their Best Practice Department. This role entailed managing the transition of Computacenter’s services based on best practice ITIL and Prince processes into numerous blue chip organisations. Maximising customer confidence and satisfaction in Computacenter’s service capability, by working in partnership with the Business Sectors, Customers, Information Services and Service Development to develop, implement and maintain the best practice service process solutions.

Prior to this I operated as an Interim Systems Services Manager for Orange where I held two interim Services Manager positions, responsible for the Data Networks team, and the Technical Services team. The key deliverables were to manage these teams to ensure that they delivered the required technical solutions to Orange. I established and implemented the Service Management processes for these teams, and integrated the teams’ service delivery with all other areas of the organisation. I created and implemented the OLA standards for the whole of the Orange technical directorate and established their service management reporting.


Education

ITIL Service Management Certificate
HND Business Studies - 1977


Skills

Service Management Consultancy
IT Management
Technical Team Management
Interim management

Languages

English

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