Flex Manager

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Senior Department Manager

Senior Department Manager

Work Experience

Strategy / Architecture
o Establish department vision, strategy and policies in line with corporate strategy
o Guarantee coherence and consistency relating to corporate architectural, strategic and operational choices

Operations
o Integrated e-supply and operations management
o Establish & execute internal improvement action plans
o Project scoping and deliveries within budget, timing, & quality
o Large scale program mngmt
o Stakeholder mngmt (ex steering committee meetings)
„X Infrastructure / Services:
o Deployment, change mngmt J2EE, Web, SOA/ESB applications
o ITL service mngmt (1st, 2nd, and 3rt line support)
o Server and network capacity analysis and planning

Organization / Processes
o Team mngmt (20 ¡V 40 members)
o Negotiate / implement KPI¡¦s and SLA¡¦s
o Overall coordination: 2 ¡V 6 direct reports
o Set-up new functional and matrix-organizations, Competence Centres, team coaches
o Analyse / improve processes and procedures by pragmatically implementing ¡§best practices¡¨ models (CMMI, RUP, ISO, PmBok, Prince2, ITIL, TMap/Next, SWOT, Retrospectives)

Sales
o Marketing management; Business / Service Concept definition
o Analyse short and long-term objectives and requirements of internal and external customers
o Bid mngmt & sales coordination
o Presentations; internal & external
o Partnerships (IBM, Hp, Oracle, Compuware, Quasus, AE)
o RFP organisation & closure to buy new products

Financial
o Budget planning, turnover, margins, earned value
o P/L responsible for maximum 50 FTE¡¦s
o Time writing and invoicing follow-up
o Financial & Management accounting

HR / People Mgmt / Recruitment:
o Mngmt , Technical & Functional profiles
o People follow-up, coaching, sharing expertise, career planning, education, yearly objectives and evaluations, calibration, salaries
o Set up competence mngmt and technical assessments
o Hired over 30 people over the past 5 years

Education

1981 A2 Electronics (PTS Boom)
1985 Industrial Engineer Electronics option Informatics (IHAM Mechelen)
1999 Influencing skills (Alcatel corporate training centre)
1999 Leadership, performance, output and change mngmt (Alcatel)
2000 OO Analysis and Design with UML and RUP (Rational)
2005 Capability Maturity Model Integration, Staged V1.1 (SEI Partner)
2005 Practical PMI / Prince2 Project mngmt (Prosource)
2005 Practical Finance & Budget mngmt (Self-study / Books)
2006 SCRUM Master programme (Roots Software)
2007 Business Case Modelling (De Post academy)
2009 ITIL Foundation V2 (EXIN)
2010 - 2012 International Executive MBA (Vlerick Business School)

Skills

My strong competences are: committed to organization vision and strategy, ICT and general management, analysis and conceptual thinking, customer and result focused, stress resistance, planning and organization

Languages

Languages in order Reading; Writing; and Verbal
Dutch: Mother tongue; Mother tongue; Mother tongue
English: Excellent; Excellent; Excellent
French: Good; Good; Good

Other

I\'m looking, with more than 25 years ICT and 15 years management experience, new opportunities to aid enterprises in organising their (ICT) departments, with key words: governance - alignment - added value - iterative and incremental. I\'m a strong believer of pragmatically introducing proven methodologies, close to the department practices and culture. Not revolutionize things; but progress more in measurable evolutions.

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