Flex Manager

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General Management with sales, marketing and training skills

General Management with sales, marketing and training skills

Work Experience

Aspen Partnership - Business Consultancy
2000 to present

Specialising in the Design and Training of Telecoms professionals in business, e-business and sales skills. Training topics:
· InterNet & E-commerce
· Profit through improvement
· Business Planning
· Team workshops
· Management/Leadership development
· Communications/Interpersonal skills
· Strategy and business planning
· Customer service
· Ideas workshops

In-Service Operations Director Syncordia Solutions1998 to 2000
Director of In-Service Operations teams managing data and voice networks of 2 key Syncordia outsourced accounts in the Finance sector. Total value of contracts exceeding £125 M. Key responsibilities:
· Leading the In-service team of 25+ managers and staff
· Quality of Service, including exceeding the Client driven Service Level Agreements (SLA's)
· Service strategy
· Resource Planning and Forecasting
· Management reporting
· Implementation of Customer Relationship Manager CRM system into the team

Head of Customer Development Syncordia Solutions
1996 to 1998
Head of BT Syncordia Solutions Client Development group. Responsible for heading the team of 21 managers managing and developing BTSS's top managed and outsourced clients. Key activities:
· Team Leadership
· Account Management
· Resource Planning and Forecasting
· Strategic ReviewsAccounts were in the Financial Services, Retail, Logistics and Government sectors.

Senior Tutor/Lecturer BT Development & Training
1994 to 1996
Seconded from BT Global Sales to BT Development and Training. I managed and ran;
· Targets through Teamwork - 2 day Account Team workshops
· Systems Engineer Development program - Management of 6 week intensive development program
· Systems Engineer Program; - 3 day Business Skills and 3 day Personal Development for Engineers
· Selling Managed Data Networks - How to sell Managed networks
· Selling Meridian Call Centres
· Global Service Manager program - 5 day development program
· Sales Presentations


Education

Certificate in Competency based Interviewing & Recruitment 1998
Success in Strategic Management Certificate (SISM) 1996
Systems Engineer Development Program, 1993
Elected Member Institute of Electrical Engineers, 1989
BSc Electrical & Electronic Engineering, 1980


Skills

Project Management
General Management
Training
Strategy
Sales & Marketing
Team Building
Operational management

Languages

English

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