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transformation manager / audit / practice manager

transformation manager / audit / practice manager

Work Experience

Patrick has over 25 years experience on the edge of business & ICT and delivered services in many organizations in Europe (SMEs and multinationals).

The last 10 years he is focusing on the implementation of transformation programmes covering end to end solutions (process – software) for ERP – CRM – ITIL - IT-governance – company alignment – restructuring.

He has empowered strategic developments from pre-mature design or intake till full organizational transitions for a very heterogeneous and international audience.

As a service delivery manager he interfaces with a diverse group of entities such as management boarder, financial responsibles, service lines, business, vendors, clients, internal & external solution providers / suppliers.


1. Operational Excellence / IT management
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2008-2009 / Financial / ATOS
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Alignment of data centres for operational management, processes, tooling, organisation, data, services
Reducing daily operational costs by standardizing IT management through implementation of a virtual service desk and an global operational model in 3 countries. Roll-out of best practices.

2008 / Assurances / PV
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Transformation of business processes, organization, data, applications for front-and back office, manufacturing, sales & marketing.
Cost reduction of ICT (1 data center for 2 business channels in stead of 2 data centers) through harmonisation of IT solutions (infrastructure & telecom) and service management.

2006-2007 / Banking / FORTIS
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Change management to put in place virtualisation of ITIL service desk management of 5 separated units in 3 countries. Global study, optimisation of all processes and the operational model through restructuring. Service redesign, service transition and service assurance

2005 / Utilities - SUEZ
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SAP implementation of ITIL service management
Reducing daily operational costs of the customer service desk by intensifying an integrated service delivery (solution + external outsourced partners).

2004 Bank / Ribank
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Strategic reorganisation & implementation of a front- & back office credit lending platform and risk management
Reducing daily operational costs and shorter time to market for new financial products by means of new end to end solutions (HR, HW/SW, operation, service management)


2. Process Efficiency (ERP / CRM)
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2009-2010 / Industrial manufacturing
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BPM, search & selection of an ERP/CRM solution, coaching BID, reorganisation workflow production, contract management
Reducing daily operational costs for IT & business by means of appliance of lean concepts for storage, workflow, transport & losses.

2004-2005 / Service Mngt / IBM
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Application management services (ERP)
Optimasation of service delivery between stakeholders, klanten, ICT solution providers (Europa en India). Increasing customer satisfaction in all countries.

2006-2007 / Government / NMBS
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Definition of a strategic blueprint for IT by means of a uniform ERP SCM implementation
Streamlining information exchange for procurement, logistics, material management, distribution, financial budgeting using a SAP ERP solution (local & national).

2003-2004 / Afvalbeheer / VGW
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Program preparation for CRM implementation
All Belgian sites aligned for process at marketing, sales, planning, distribution, planning, invoicing


3. Infrastructure / Quality Assurance / PMO
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Government
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Implementation of a financial reporting solution for the agriculture
The local farms have the possibility to exchange cash flow on a very structural way through an IT solution with the government.


Professional services / KBC
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Quality improvement & roll-out of project methodology, CMM
Industrialisation of project methodologies and uniform approach of a business & IT projects using a best practices framework. Implementing and coordinating projects and trainings. Documentation of legacy migrated to case tool (business processes, software layer, infrastructure)


Health care
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Strategic replacement of a validation process built on document exchanging towards an electronic model between hospitals & insurance.
Significant time reduction in daily operation and simplification of front- & back office.

Education

1979-1981 bachelor
project methodologies
lean management


Skills

Autonomy – Pro-active - Communicative – Assertive – Decisional – Client focus – Leadership – Collaborative – Able to liaise with a different audience - Hands-on management – Result driven – affinity for culture

Languages

Dutch / French / English / some German

Other

+ 15 years proficiency within complex project & transition management of end to end solutions

business process management, IT governance, strategy design, set-up business case, manage budget and reporting, service design, service transition, service operation

consolidate data centers, set-up & optimise operational models, conduct company merges, globalisation, integration, transformation, alignment

support merges of companies, globalisations, integration, transformation, alignment, centralisation, operational IT management, in- & outsourcing

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