Flex Manager

 Beschikbaarheid opvragen

interimmanagement TIP: soortgelijke CVs vinden

Senior Vice-President

Senior Vice-President

Work Experience

Senior Executive with over 40 years of management experience at European, Middle East, Africa, Asia and USA levels. Results focused team player and change agent, with a strong business and customer orientation. Recent experience includes restructuring Customers Services in a pan-EMEA vertical organization, with common systems, common strategies resulting in the integration of 84 acquisitions and considerably improved customer’s success. Other experience includes creation of off-shore centers in East Europe, Middle East and Africa enabling a 24/7 support coverage across EMEA and dramatically reduced cost. Grew revenue in 12 years from 1 $B to 8 $B.

Professional Experience


Consulting & Project Management November 2013 – today
Managing Director
Providing IT Consulting and Project Management Services to Executive Management Teams in EMEA and WW (i.e. Mentoring/Coaching, Critical Systems Support set-up, Customer Support processes and Methodologies, Non Executive Boards)
Oracle Corporation Geneva, Switzerland 2001 – November 2013
Senior Vice President, Europe, Middle East and Africa, Customer Services

Overall responsibility to manage Oracle’s Customer Services operations across Europe, Middle East and Africa, with over 3,300 employees generating 8 $B of revenue in 2013 with full Profit & Loss responsibility.

Significantly increased the profitability of the Division (EMEA), and grew the revenue from 1 $B to 8 $B.
Managed all SW and HW Support activities of the Division
Managed all SW and HW Contract Renewals of the Division
Managed Cloud Services, and Advanced Customer Services Sales (Value Added Services – Mission Critical Services) Sales and Support
Expanded the geographical coverage to over 50 countries
Integrated over 84 acquired companies
Created a number of off-shore and near-shore service centers to reduce cost and increase efficiency both in back-office and front-office activities.


Senior Vice President, Asia Pacific Customer Services, in addition to the EMEA
responsibilities. 2002 - 2005

Front Porch Digital Boulder, Colorado USA 2000 - 2001
Chairman and Chief Executive Officer

Overall responsibility to manage Front Porch Digital Worldwide, a Public Listed Company, with full Profit & Loss responsibility.

Established Front Porch as the industry leader in the emerging market for converting text, images, audio, graphics and video from any format to any other format, for access via any digital platform, including broadband Internet, DVD, and advanced digital television (ATV).

During the same period, founded and served as first President of Managed Storage International (MSI), a leading Storage Services Company spun-off from StorageTek Inc. The mission of MSI was to be the leading global provider of on-line managed information access and protection services.


Storage Technology Corporation (StorageTek) Louisville ,CO, USA 1997-2001
Corporate Vice President and General Manager, Solutions Business Group, the Services Division
of STK

Overall Responsibility Worldwide for all the Services Offerings of the Company with over 2,600 employees, generating over 1 $B in revenue

Established and Managed Business Consulting and Technology Consulting
Established and Managed Systems Integration, Software and Middleware Engineering
Established and Managed Multi-Vendor Customer Services and Outsourcing
Increased the profitability of Hardware and Software Maintenance Services


Global One Brussels, Belgium 1997 - 1997
SeniorSenior Vice President, Program Office

Responsible to drive all the Strategic Programs that the Board (France Telecom,
Deutsche Telecom, Sprint) and the Executive Management Team had identified as top
priorities for the Company, reporting to the CEO.


AT&T International Geneva, Switzerland 1995 - 1997
Vice President, Value Added Services, Northern, Central and Eastern Europe

Responsible to establish AT&T in Northern (Sweden, Denmark, Norway, Finland), Central (Austria,
Benelux, Switzerland) and Eastern Europe (Russia, Czech Republic, Slovakia, Slovenia, Ukraine,
Hungary, Poland, Romania, Turkey) as a Global Player in the On-line Services Market and
introduce Multimedia Networking Services together with our Partners

Vice President, AT&T Solutions Business Operations, Europe, Middle East and Africa 1994-1995

Responsible to provide AT&T customers with integrated Solutions using all resources
of AT&T and its partners. Direct responsibility for all operational aspects of the
Business Group (Methodologies, Business Processes, Information Technology,
Training).

Digital Equipment Corporation Geneva, Switzerland 1981 - 1994
Director European Information Management & Technology (CIO),

Last job was as CIO Europe, responsible for all European Applications Development, Support,
Maintenance, Business & data Modeling, Systems Design, Deployment, Implementation, Business
Information and Office Systems, Telecom, Network, Data Centers, Systems Management, IS
Operations, Security, HW and SW.
Managed various European Software and Hardware support groups, Director of Digital Consulting Europe
Business Operations, Operations Manager of the Enterprise Engineering Middleware Group in Nashua, NH
USA, running the IS Operations Group in Germany, Managing the European IS Support Function.

André & Cie Lausanne, Switzerland 1978 - 1981
Data Center Manager and Analyst Programmer

Bureau Gottdiener Montreux, Switzerland 1976 - 1977
Architecture Project Manager

Entreprise Foretay Lausanne, Switzerland 1973 – 1975
Operations Manager – Running the Building Prefabrication Plant

Date of Birth: 05.09.1949
Civil Status: Married, 4 children
Nationality: Swiss & Irish
Interests: Flying private planes, Basket-Ball, Rugby

Education

Project Management Professional (PMP) Certification by the Project Management Institute (PMI)
in the USA and the George Washington University. 1995
International Advanced Management Program at IMD, Lausanne and INSEAD, 1994
Paris.

U.S. Bachelor’s Degree in Business Administration with a Major
in Management, University of Miami, USA 1997

Skills

Positive thinker with well developed planning, interpersonal and communication skills. Ability to manage by influence both at local and international levels. Ability to attract, motivate and develop senior managers as well as individual contributors.


Languages

English (excellent written and spoken)
French (excellent written and spoken, mother tongue)
German (good written and excellent spoken)

Other

Civil Status: Married, 4 children
Nationality: Swiss & Irish
Interests: Flying private planes, Basket-Ball, Rugby

 Beschikbaarheid opvragen

Interim managers zoeken:

Opdrachtomschrijving :