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Project Manager IP Telephony

Project Manager IP Telephony

Work Experience

2004 - Present Project & Support Manager IP Telephony
Swissvoice AG, Geneva, Switzerland

2003 - 2004 Mobile Telecommunications & VPN Enterprise Consultant
Mobile Solutions & Security Services, Zurich, Switzerland

2001 - 2003 VPN Technical Support Manager
European Technical Support Manager for SafeNet Data Systems (AG) Zurich, Switzerland

2000 - 2001 Technical Support Manager/Subject Matter Expert
Level 3 Switching Support Management for ENERGIS Carrier Services (AG), Zurich, Switzerland

1998 - 2000 Nortel Networks Switch Specialist for Nortel Networks EMEA & CALA
Provided Specialist Switch Support for Nortel Networks based in Paris, France and was delegated to client projects globally wherever required, as required. Major Projects included:
„h 2000 Project Manager/Senior Network Engineer - Paris, France
Technical Operations & Wireline Switch Support for AXS Telecom.
„h 2000 Senior Network Engineer - Paris, France
Integrations & Interconnect Switch Support for Startec.
„h 2000 Senior Network Engineer - Brussels, Belgium
Provisioning, Integrations & Interconnect Switch Support for Carrier-1.
„h 1999 Project Manager/Senior Network Engineer - Rio de Janeiro, Brazil
Project Management of CDMA Switch Integration & Technical Operations for Vesper.
„h 1999 Senior Network Engineer - Paris, France
Technical Operations & Integrations Switch Support for Media Reseaux.
„h 1999 Project Manager ¡V Frankfurt, Germany
Project Management of GSM Network Switch Installation & Commissioning for Mannesman.
„h 1999 Technical Assistance & Support Manager - Sofia, Bulgaria
Technical Assistance & Operations Support of GSM Switching Network for Mobiltel.
„h 1999 Senior Network Engineer - Siberia, Russia
Commissioning, Integration & Interconnect Support of GSM Switching Network for Baykel Westcom.
„h 1998 Technical Assistance & Support Manager - Dublin, Ireland
Technical Assistance & Operations Support of GSM Switching Network for ESAT Digifone.

1996 - 1998 Network Engineer
Local Wireline, National Wireline & GSM Network Operations Switching & Transmission Support
Optus Communications, Sydney, Australia

1986 - 1996 Military Career ¡V Royal Australian Air Force
„h 1999 - 1996 Secure Telecommunications Technician
Secure Technical Operations Network maintenance, monitoring & management
„h 1990 ¡V 1994 Calibration & Measurements Standards Technician
Electrical & Physical Test Equipment calibration and Standards measurement
„h 1988 ¡V 1990 Tactical Secure Telecommunications Technician
Tactical Secure Operations and Field Technical Support

Education

1992 - 1996 Diploma of Electrical Engineering (Dip.Eng) Secure Telecommunications
Defence Force College, Canberra, Australia

1992 - 1996 Diploma of Electrical Engineering (Dip. Eng) Calibration
Defence Force College, Canberra, Australia

1990 - 1994 Post Graduate Courses
Base Calibrations & Measurements Standards Laboratory, Sydney, Australia
- Advanced Digital Techniques Certificate (Distinction)
- Advanced RF & Microwave Measurements Certificate (Distinction)
- Calibration Certificate (Distinction)
- Advanced Certificate Secure Telecommunications (Distinction)
Royal Australian Naval College, Melbourne, Australia

1986 - 1988 Basic Electronics Certificate (BEC)
Royal Australian Air Force School of Radio, Melbourne, Australia

Skills

Key Career Achievements
„h First ever large-volume deal of IP Phones in Europe for Italian Services Provider, Movytel.
„h December 1999 successfully helped Vesper to market Launch Date achieving 28% of the Brazilian GSM market share upon launch.
„h Developed, implemented and introduced "Maintenance PLUS" a technical maintenance service for European customers of Secure VPN Enterprise products and software.
„h 24th January 1999 performed the landmark first-ever GSM mobile call in Russia for Baykel Westcom, Siberia.
„h Seamlessly integrated the first Nortel GSM Switch in Bulgaria into 4 million Mobiltel Siemens Network subscribers
„h German national rollout of GSM-R Switching Network across 7 sites for ARCOR Mannesman.

Project Management
„h Developed & maintained close customer relationships, providing timely delivery of requested products/services, attended supplier/vendor meetings and conference, facilitated communication & information sharing.
„h Co-ordinated departments (Product Management, R&D, Operations & Logistics) for successful Vendor/Client target timelines and issue resolution.
„h Co-Reported, maintained and tracked overall project plans and schedules, identified, collected and resolved cross-functional project-related issues.
„h Provided presentations, created & implemented processes and engaged relevant key department heads to assist with the successful product launch and penetration.
„h Co-ordinated all efforts on-site facilitating collaboration with commissioning & installations team leaders in order to bring cohesive project planning and implementation across all sites,

Technical Support
„h Collated and formulated reports on business impact network service problems then proposed/organised prompt solutions.
„h Provided timely resolution of network issues and pro-actively implemented preventative maintenance guidelines & procedures.
„h Safeguarded network integrity whilst new elements were integrated then organised network functionality testing and final reporting of successful integrations.
„h Provided Pre & Post Sales Technical support for sales teams, product information & specific product knowledge support for customers.
„h Gave internal cross-department support for specific technical & network assistance.

Customer Deliverables
„h Maintained existing close customer relationships as well as created new partnerships with key vendors and suppliers.
„h Implemented Vendor/Client fault reporting facilitation & technical assistance co-ordination and participated in Supplier/Vendor monthly meetings & conference call.
„h Re-negotiated specific vendor assistance & support Service Level Agreements as well as reviewed new SLA¡¦s and Reseller Agreements.
„h Provided documentation and information in assistance to Clients Project Deadlines.
„h Provide expert knowledge of Telephony/Mobile/Switching techniques & services to specific customer business plans.

Technology Proficiency

Telephony & Switching:
CISCO VOIP, CISCO IP Telephony, NORTEL VOIP, SIP, MGCP, H323, Mobile GSM Switching (HLR, VLR, MSC), CDMA, CSS7 Signalling, SMSC Short Messaging, Voicemail Systems, Least Cost Routing, Billing, Local National & International Switching Platforms, Signal Transfer Points (STP) Intelligent Node Platform (IN)
Transmission:
Optical Fibre SDH (ISDN, T1, E1), PDH, SONET, ATM/Frame Relay, TCP/IP, X.25
IP:
VoIP & VoIP SS7 Gateway, Media Gateway, TCP/IP, IPSec & PKI, VPN, Unix, Oracle
Applications:
VPN Policy Manager, Security Centre, LDAP Server (Planet), Microsoft SQL/NT, Wireless LAN (802.11), Bluetooth, Secure PDA & Personal PC, Call Manager


Languages

English - Maternal Language
German - Good Working Knowledge
French - Working Knowledge
Spanish - Basic Knowledge

Other

Workshops & Continuing Education

2004 Cisco Voice Over IP (CVOICE)
5 Day Intensive Cisco Certified Network Academy course on VoIP

2004 Cisco IP Telephony (CIPT)
5 Day Intensive Cisco Certified Network Academy course on IP Telephony

2003 Intensive German Certificate Course
EB-Zürich, Altstetten, Switzerland
6 month intensive German learning course

2003 Strategy Seminar for Managers
Schmidhauser & Partner AG, Winterthur, Switzerland
Ten-day workshop on developing managerial and strategic skills

2001 Teamwork & Management
Energis AG, Wallisellen, Switzerland
Two-day in-house workshop on developing teamwork & managerial skills

Hobbies & Interests
Badminton, Volleyball, Fitness Training, Classical History, Languages, Physics, Poetry, Photography, Writing and Theatre

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