beschikbaar?

TIP: soortgelijke CVs vinden

Project Manager

Work Experience

- Freelance consultant at NextiraOne, first as project manager (PMBOK-based) & service account manager (ITIL-based), then also as operations manager (interim management position) of the Genesys & Applications area (12 developers), from 01-2008 till 11-2009
- Accomplishments: implementation of several projects @ De Post, Atos Wordline, Telenet, VDAB, Forem & others
- Strengths: I combined roles of pre-sales, account management, project management, functional analyst & operational manager within a large area of complex applications & wide range of customers

- Senior Project Manager with Telenet from 11-2005 till 12-2007
- Task area: projects within Customer Care, Sales & Portfolio Management
- Accomplishments: End-to-end project delivery of the “Online Support” Knowledge Management platform (including RFP management & vendor selection, technical & business implementation, testing & rollout), full delivery of the Genesys IVR re-design project
- Strengths: able to “translate” business needs into project blocks & tasks to better manage & control smooth project execution

- Manager project team (10 project & process analysts) & Manager Project Office (1 PMO officer) with Proximus from 01-2002 to 10-2005
- Task area: first Customer Services applications area, then Customer Services Project office
- Main accomplishments: Implementation of a decentralized project office & PMBOK-based methodology within Customer Services

- Reverse chronology of other positions before that date:

- Manager Customer Services (6 CS specialists) for Belgium & European Process Manager Customer Operations with Level 3 Communications (Brussels & London) from 09-2000 till 10-2001

- Sales manager CRM software for the Benelux with Newcom Information Systems from 10-1999 till 08-2000

- Manager project team Customer Operations (11 process & project analysts) with KPN-Orange (now BASE) from 10-1998 till 10-1999

- Manager Helpdesk (3 persons) & Manager Parametrisation (6 persons) with FICS (now S1 Group) from 12-1996 till 10-1998, responsible for the delivery of the EURO version of the Belgian Bank reporting software to all financial institutions & insurance companies

- Junior merchant marine Officer with UBEM from 09-1990 till 06-1991

- Other positions

- Administrator of Temaco Shipmanagement since 11-2003
- Owner & administrator of Vinotheca since 11-2004
- Board member of JH Poll & Co since 10-2005
- Owner & administrator of since 01-2008

Education

- Main School: Wetenschappelijke A (Sint-Jan Berchmans Malle (BE), 1981-1986)
- Candidate Degree: Nautical Sciences (Hogere Zeevaartschool Ostend & Antwerp (BE), 1986-1990), with degree of Merchant Marine Officer Deck
- Master Degree: Mercantile Engineer (EHSAL Brussel (BE), 1991-1997)
- Post-graduate: Management Skills (EMS (BE), 1999-2000)

Languages

Dutch (maternal), French (excellent), English (excellent), German (spoken), Spanish (basic)

Other

- Software:
- MS Office (excellent)
- Good but outdated knowledge of various software packages learned as part of the job: e.g. databases, Customer Relationship software, Helpdesk software, Reporting software
- Process management: Quality management TQM/BPI
- Project management: PMI (PMBOK, exam preparation, no certification), ITIL (self-learning, no certification)
- Sales: Power-based selling

 beschikbaar?